Website authentication

For some websites, the auto fill function does not work automatically. It is important to note that some website will prevent you from autofilling your credentials.

Some steps are required to properly send the username and password. Depending on the website, the process can be automatic or may require additional steps.

Method 1

  1. Enter the credentials in the General tab of the Website entry:

    • Username: Enter the username to connect on the website.
    • Domain: Enter the domain to connect on the website.
    • Password: Enter the password to connect on the website.


  2. The Workspace browser extension is enabled by default. To disable it, select Disabled in the Workspace browser extension drop-down menu. The Comparing type determines if the Workspace browser extension should offer the entry as an available entry to perform autofill.

  3. In the Login tab, set the Authentication to Form.

  4. In the Login – Settings tab, verify that the Autofill login and Auto submit options are enabled.

    • Autofill login: Automatically fills in the credential fields when opening the web page.
    • Autofill delay: Set a delay between opening the web page and attempting the auto fill feature.
    • Auto submit: Automatically submit the credentials and try connecting to the website.

    Login settings
    Login settings

  5. In the Login – Html Control ID tab, click the Discover button to define the appropriate fields.

    Login HTML Control ID
    Login HTML Control ID

The Discover command searches the fields in the web page that correspond to those in the entry. This allows the application to find the appropriate fields to fill when connecting to the website.

Once all the necessary steps have been completed, upon launching the session, the credentials will automatically be entered and logged into the site.

Method 2

The second method requires to manually identify the IDs corresponding to the logon fields on the login web page.

For this example, Google Chrome will be used to inspect the logon fields.

For both the username and password fields, you will be required to do a right-click inside each field and click on Inspect.


You will see the corresponding IDs to be used in the HTML Control ID tab of the Website session in Remote Desktop Manager.

Below is an example of the inspection for the Username field. You can see that the username ID is "username".

Username ID
Username ID

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