This issue will appear when a user tries to upgrade or uninstall Remote Desktop Manager, and when uninstalling in Windows Control Panel – Programs – Program and Features does not resolve the issue.
Here is the error message in the Event viewer: Product: Remote Desktop Manager -- Error 1714. The older version of Remote Desktop Manager cannot be removed. Contact your technical support group. System Error 1612.
The solutions is to completely uninstall Remote Desktop Manager using Microsoft Program Install and Uninstall troubleshooter tool.
To update an existing instance, Remote Desktop Manager needs to be reinstalled. Note that Devolutions' uninstallation process does not remove personal data or configurations (located by default in %LOCALAPPDATA%\Devolutions\RemoteDesktopManager).
If the installer still reports an error, run the installer from the command line using these parameters adapted to your environment:
msiexec /i "{Name of msi package" /L*V "Name of log file"
Example:
msiexec /i "Setup.RemoteDesktopManager.11.7.6.0.msi" /L*V "C:\log\RdmInstall.log"
The Microsoft tool mentioned in the solution is being deprecated and should no longer be available in Windows 11. For assistance, please contact Devolutions customer support team which can provide a script to help resolve the issue.
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