Send a sanitized copy of your configuration file

If our customer support team has asked for your Remote Desktop Manager configuration file, follow these steps to export a sanitized copy with all credentials removed before sending it.

1. In Remote Desktop Manager, go to File – Settings.

2. At the bottom of the menu, click Export settings.

3. In the Export settings window, verify that the following options are not included (they should be disabled by default):

   • Saved templates

   • Devolutions Account credentials

   • Include data source credentials

   

4. Confirm that no data sources are selected. To be safe, click Unselect all at the bottom of the window.

5. Click Export.

6. Name the file meaningfully. For example, if you have a support ticket number, use it as the file name. Click Save.

7. Email our customer support team at service@devolutions.net to request a secure upload link, then send your exported file through it.

• Devolutions Academy - Send a sanitized copy of your configuration file