Approve temporary access to an entry in Remote Desktop Manager

If a temporary access request was made in Remote Desktop Manager from a Devolutions Hub database, the authorization process must be performed in Devolutions Hub. See Approve temporary access to an entry in Devolutions Hub Business.

The Temporary Access feature allows users to request a temporary elevation of their permissions for a specific entry. The approver must then approve or deny the request.

When using Devolutions Server, Microsoft SQL Server or Microsoft Azure SQL data sources, you must first Enable temporary access in Remote Desktop Manager.

To learn how to view your past and current requests, go to View temporary access requests.

To learn how to respond to a request, go to Approve/Deny temporary access requests.

View temporary access requests

To view all your past and current requests, you must use the following pending access requests box to open the Temporary Access Requests window.

Dashboard – pending access requests
Dashboard – pending access requests

In the Temporary Access Requests window, you can see all your temporary access requests and sort them by Status, Username, Data source user, Entry, Action, Requested on, Requested duration, Requested start time, Requested end time, Authorized duration, Authorized start time, Authorized end time, Authorizer username and Authorizer data source user.

Show Temporary Access Requests
Show Temporary Access Requests

It is also possible to display only certain requests with the Status drop-down menu or with the filter bar at the top.

Using View messages, you can view the Request message and the Authorization message of a specific request.

Request messages
Request messages

Finally, clicking on Approve or Deny opens the Temporary Access Response window, which is described in the next section.

Approve/Deny temporary access requests

The duration of Temporary Access begins when the request is approved.

To respond to a request, you need to open the Temporary Access Response window. There are two ways to access it.

The first option is to use the Pending Access Requests box (see image below) in the Overview tab of your Dashboard. Clicking on either the green check mark (approve the request) or the red "X" (deny the request) next to a request will open the Temporary Access Response window.

Pending Access Requests
Pending Access Requests

The second option requires you to go through the other Pending Access Requests box described in the previous section. Whatever way you choose to access the response window, the result will be the same.

Temporary Access Response
Temporary Access Response

This view is divided into two sections:

  • The Request Info section contains information about the user's request. Because this was done on the user's side, fields in this section cannot be edited. Entry's dependencies, such as credentials and linked VPNs, are listed on the left menu.

  • The Response Parameters section allows you to change the temporary access duration specified by the user. It is also possible to write a message to the user explaining your decision, but it remains optional.

Clicking on Approve or Deny will approve or deny the request, depending on what you selected earlier. A confirmation window will pop up which you can make disappear by clicking on OK.

To learn more about the end user experience in Remote Desktop Manager, visit Request temporary access to an entry in Remote Desktop Manager.