Unable to Export Entries

Unable to export entries in Remote Desktop Manager with administrator rights or receiving error message stating: No entry to export

Solution

Validate all the following settings and policies for the export to work.

  1. Validate that these policies are unchecked in Help - Diagnostic - Policy If they are check follow the Group Policy topic to manage them.
  • Disable the reveal password
  • Remove possibility to see passwords entirely

KB4881.png

  1. Validate that Allow reveal password for administrator and authorized users is check in Administration - System Settings - Password Policy - Advanced

    KB4882.png

  2. In File - Data Sources select the data source and click Edit Data Source

  3. Validate that Disable reveal password is unchecked in the Advanced tab (not all data sources have this option).

    KB4883.png