Sending a Sanitized Copy of your Configuration File

This article describes how to send a copy of your Remote Desktop Manager configuration file that does not have any credentials included. This may be requested by our support team to try and reproduce an issue.


  1. In Remote Desktop Manager, use File – Options.
  2. At the bottom of the navigation tree view, press Export Options.
  3. In the dialog that appears, ensure that the following options are NOT checked:
  • Saved templates
  • Devolutions Account credentials
  • Include data source credentials
  1. Press Export, give the file a meaningful name (If you have a ticket number, use it for a name).
  2. Send that file to the support team by following the instructions in Securely send a file to our team.