This topic applies to installations with data sources that are using a database as their data store.
Some Remote Desktop Manager releases must alter the database structure. These are performed automatically for you but it is best practice to perform a backup of your data source beforehand. Additionally, If you are in a team environment you must be the sole user connected to the database during the upgrade.
The user performing the update must have administrative privileges on the underlying database. ( SYSDBA or DB_OWNER) .
Perform a database backup and ensure that you can quickly perform a restore if required.
If your organization allows for a read/write offline cache, ensure that all of your users have merged their offline edits.
Steps
Follow these steps for a successful version update:
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Ensure you are the sole user of the database during the upgrade process. If you environment allows for offline use, have your team switch to the offline mode; or have them switch to another data source.
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Back up your database using the database tools.
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Install the desired version of Remote Desktop Manager , using the Portable (USB) deployment model may be desirable if you are doing this on your personal workstation.
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Open Remote Desktop Manager while logged on as a user with administrative rights. You must also be SYSDBA or DB_OWNER .
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You may be prompted with an upgrade message when your data source is accessed. If so accept the upgrade.
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Using File – Data sources , locate your data source to upgrade and open its property window. Switch to the Upgrade tab, then click on Update Database -
Wait for a confirmation dialog.
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Close the dialog.
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Ensure your Remote Desktop Manager application is currently using that data source.
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Press CTRL+F5 to force a full refresh.
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Validate the content and perform a check of the technologies that are critical in your environment.
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Update the client software on all workstations.