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Overview

Remote Desktop Manager macOS

Security

System requirements

The Devolutions platform

Getting started

Checklist for individuals

Select a data source type – individuals

Checklist for small teams

Select a data source type – small teams

Checklist for enterprises

Select a data source type – enterprises

Managing credentials

Installation

Client

Register from Devolutions account

Ancillary files

Configuration file location

Configure SQL Server

Database upgrade

Onboarding

Uninstall

User interface

Dashboard

Credentials

Macros, scripts & tools

Overview

Folder

Information

Session

Embedded Sessions

Temporary access in Remote Desktop Manager macOS

Request temporary access to an entry in Remote Desktop Manager macOS

Approve temporary access to an entry in Remote Desktop Manager macOS

Grant temporary access to an entry in Remote Desktop Manager macOS

Vault access in Remote Desktop Manager macOS

Request vault access in Remote Desktop Manager macOS

Approve vault access in Remote Desktop Manager macOS

Customization

Dashboard customization

Main screen

Theme

User interface profiles

User interface style

Vault content types

Footer

Description

Information

Navigation pane

Account

Favorite entries

Most recently used entries

Search in user vault

Search

Ribbon

Create a data source

Data source types

Advanced data sources

Devolutions Hub Business

Devolutions Server

Microsoft Azure SQL

Configure Azure SQL

Microsoft SQL Server

Configure SQL Server

Encrypting connections to SQL Server

Devolutions Hub Personal

Devolutions Online Drive

Dropbox

SQLite

XML

Import or export a data source

Caching

Lock data source

Multi-factor authentication

Authenticator (TOTP)

Duo

Yubikey

Commands

Action

Change the password of the current user

Images

Licenses

Assign licenses

Migrate

Migrate custom images

Reports

Credential entry references report

Entry list report

VPN references report

Security provider

System settings

Custom variables

General

Password policy

Password complexity

User management

Vault management

Batch grant access

Permission sets

Version management

User groups management

User management

Integrated security

Permissions

Vaults overview

Edit

Add entries

Create an entry

Shortcut entries

Batch edit

Entry credentials options

Move to another group/folder

Play list

Action

Default at startup

Management

Setting Overrides

Local Machine Specific Settings

User Specific Settings

General

More

Override Credentials

Settings

VPN

File

Backup

Restore

Settings

Devolutions account

Export

Export HTML encrypted

Go offline

Import

Import sessions

Lock application

Manage password

My account settings

My data source information

Refresh

Settings

Advanced

General

Security

Tools

Types

Templates

Creating templates

Default credential settings

Default settings

Workspaces

Help

Application logs

Diagnostic

Profiler

Debug only

Home

Clipboard

Favorite

Insert log comment

Status

Tools

Entry security analyzer

Password generator

View

Advanced search

Credential list

Downloads

Local connection logs

Message

Multi vault search

Opened sessions

Task list

Export task list

Search task list

Vaults

Window

Devolutions PAM

Devolutions Workspace

General knowledge

Securely send a file to our team

Ticketing system

Clear a browser's local storage

Clear Firefox's local storage

Clear Google Chrome's local storage

Clear Microsoft Edge's local storage

Clear Opera's local storage

Clear Safari's local storage

Devolutions login page does not open in the browser

Devolutions Send Standalone

Generate a self-signed server and client certificates with OpenSSL

Install root certificates

Login failed for UserX with SQL

Online backup, Online Drive, and Custom installer sections removed from Devolutions Portal

Security advisories

Use the Emergency Kit

Vault privacy for administrators and users

What is SHA-256?

Remote Desktop Manager Windows knowledge base

How-to articles

Add a template as a custom Tool

Add web links in macros & script & tools sessions

Allow access to your PC from outside your PC's network

Allow open multiple connections

Application passwords setup

Automatically fill in credentials in a Windows UAC prompt

Automating Remote Microsoft Management Console (MMC)

Batch edit in Remote Desktop Manager

BeyondTrust configuration

Broadcast actions in SSH sessions

Broadcast actions in SSH sessions

Cache sharing between multiple Edge sessions

Certificate security provider in a published app environment

Change sorting priority

Change SSH color and font

Clear web browser cache

Command line arguments

Compromised (pwned) password check

Configure 1Password with integrated mode

Configure a 1Password entry in Remote Desktop Manager

Configure a Bitwarden entry in Remote Desktop Manager

Configure a credentials prompt on every connection to a Devolutions Hub Personal data source

Configure a custom download path for Devolutions Updater

Configure a Devolutions Server cross vault credential sharing entry

Configure a password depot entry in Remote Desktop Manager

Configure a secure gateway

Configure a VPN for multiple sessions

Configure a VPN with an existing session

Configure an Active directory synchronizer entry in Remote Desktop Manager

Configure an Azure Bastion entry in Remote Desktop Manager

Configure Devolutions Server PAM in Remote Desktop Manager

Configure Google Authenticator 2-factor authentication

Configure LAPS with a custom credentials entry

Configure Psono in Remote Desktop Manager

Configure SQL Server for protected Users with integrated security

Configure the KeePass plugin with Remote Desktop Manager

Configure Workspace 2-factor authentication

Configure Yubikey 2-factor authentication

Convert a website (legacy) entry to a website entry

Convert an entry with template groups

Copy buttons for custom fields

Copy entries from your user vault to a vault

Create a list of credentials

Create a Microsoft L2TP VPN entry

Create a vault template

Create log files with variables

Create popup messages for entries

Create saved searches with smart folders

Creating shortcuts

CyberArk AAM test certificate authentication

CyberArk Dashboard configuration and use

CyberArk entry types

CyberArk PSM integration scenarios

Delinea Secret Server single sign-on

Disable developer tools in embedded website sessions

Disable legacy security in Remote Desktop Manager

Disable Remote Desktop Manager auto update

Display RDP on multiple monitors

Download the KeePass plugin

ECCN number for Remote Desktop Manager

Edit hosts file

Enable MFA for users

Enable offline Mode in a Devolutions Hub Personal data source

Enable offline Mode in Devolutions Online Drive

Enable Remote Desktop Manager to receive new update

Enable SQL Azure with Azure Active Directory with MFA

Enable temporary access

Enterprise deployment of Remote Desktop Manager

Entry types events settings

Event auto typing macro

Establish a remote access to a Linux machine with Remote Desktop Manager

Execute a PowerShell prior to opening a connection

Export and import data sources configuration

Export and import entries

Export and import favorites

Export and import the configuration file

Export and import user specific settings

Export and import vaults

Handling RDP connections

Implement the custom login mode

Import a CSV file as a password list with hostnames

Import credential entries from a CSV file using templates

Import credentials from KeePass

Install Remote Desktop Manager using Chocolatey

Installing Remote Desktop Manager Linux on an unsupported Distro

Integrate Devolutions Hub Business in Remote Desktop Manager

Keep in memory My personal credentials

KeePass plugin installation on a RDS

Keeper credential entry settings

Keyboard shortcuts customization in Remote Desktop Manager Windows

Launch RemoteApp with Remote Desktop Manager

Link accounts in Remote Desktop Manager Windows

Make selections in terminals or consoles through Remote Desktop Manager

Migrate from Devolutions Online Drive to Devolutions Hub Personal

Migrate from one type of database to another

Migrate from security groups (legacy) to user groups

Multiple types of connections to a single computer

Ad-hoc launch with a template

Folders and dynamic variables

Host with templates

Open RD Gateway only when unable to ping host

OTP autofill with the Workspace browser extension

OTP usage with entries

Passcode prompt when opening an entry

Portable Remote Desktop Manager version

Register licenses in earlier versions

Register your integration module license

Reinstall Remote Desktop Manager

Remote Desktop Manager typing macro to perform authentication

Remote Desktop services

Remote installation with PSExec

Remove a registered fingerprint

Rename Azure AD accounts domain

Ribbon default visibility

Run as another user

User specific settings RunAs

Running Remote Desktop Manager as another user

Running the Remote Desktop Manager synchronizer from a centralized server

Secret server entry configuration

Send a sanitized copy of your configuration file

Send SSH Shell logs and verbose

Send your database schema to Devolutions support

Session recording

Set a language for the tree view

Set up an SSH tunnel

Set up the usage of the session credentials to launch a tool

Set up user vault credentials in Remote Desktop Manager

SQL Server data source with integrated security

SQL Server database migration best practices

SQL Server maintenance plans

SSH configuration for Remote Desktop Manager's FIPS 140-2 compliance

Subscribe to the announcements forums

Switch back to the old color scheme

Synchronize document entries for offline access

Team tips

TheGreenBow VPN configuration

Image list

Tunnel local webcam through RDP sessions

Turn off the built-in password manager in your browser

Upgrading from Remote Desktop Manager Free to Remote Desktop Manager team

Use BlueTally in Remote Desktop Manager

Use different versions of the same application

Use Lansweeper in Remote Desktop Manager

Use Mosh in Remote Desktop Manager through WSL

Use multiple Edge website entries with different credentials in Remote Desktop Manager

User specific settings encryption migration

Verbose logs level in SSH Shell

View multi-row for open session tabs

VPN groups

VPN routing

VPN with offline mode

Troubleshooting articles

1Password – only latest entries are displayed

2FA set and lost on Devolutions account or (Devolutions Online Drive)

Access violation exception error in RDP sessions

Active Directory synchronizer error

Active Directory synchronizer permissions

AdalException error

Adding a new entry in the user vault on SQL Azure does not work

AggregateException - one or more errors occurred

Amazon S3 Explorer issues

Application requires Devolutions Server version greater or equal than...

ARD is unable to connect to a host

ARD is unable to connect to the computer

Azure SQL connection issues

Azure SQL error - connection failed due to mismatch of users during the authentication process

Azure SQL update with selection screen

BeyondTrust issues

Black screen with an ARD session

Blank page issues in a Citrix environment

Caching

Carbon Black user32.dll error

Certificate security provider configuration errors

Chrome is unable to launch in embedded mode

Cisco AnyConnect

Cisco AnyConnect connection issues

Cisco ASDM unable to launch after updating ASDM

Citrix environment Windows crash

Citrix infrastructure with black border in Remote Desktop Manager

Clipboard Diagnostic

Configure a Microsoft VPN with a preshared key

Connection issues with SQL data sources

Connections are missing

Cyberark data source issues

Data source initial troubleshooting

Database upgrade

Debugging

Devolutions account - inactive account

Devolutions Gateway ID (Default) not found error

Disable UDP usage in Remote Desktop Manager

Disappearing Navigation pane

Display issue in the dashboard

Documentation tab is empty

Embedded credentials not working in Chromium-based browsers

ERRCONNECT_TLS_FAILED (0x00000008)

Error code FAIL (-1) non specific error

Focus issue with Windows 7 and 2012

Force quit the Remote Desktop Manager application

Forticlient

FIPS (encryption)

FortiClient VPN

High DPI issues

Hung Remote Desktop Manager dump file creation

Security disclaimer for sending a dump file

Install-Package - the following commands are already available on this system

Integrated security issues with SQL Server

Invalid certificate error when updating Remote Desktop Manager

Invalid password entered

InvalidOperationException - no space available to display the lines

IOException - the process cannot access the file

Jump (Remote Desktop Manager Agent) troubleshooting guide

KeePass troubleshooting

Keeper Enterprise unexpected error

Kernelbase.dll crash error

Key agent is unable to start

Key not present in the dictionary

LastPass two-factor authentication

Links not loading in embedded mode

Lost Remote Desktop Manager configuration

Lost the 2FA set on Devolutions Server

Lost the 2FA set on the data source

Lost the 2FA set on the Remote Desktop Manager application

Microsoft .NET runtime update causes Remote Desktop Manager to crash

Microsoft Edge WebView2 Runtime installation troubleshooting

Microsoft RDP automatic logon issues

Microsoft RDP display issues

Microsoft RDP errors

Microsoft RDP is unable to store passwords on the local computer

Microsoft RDP licensing protocol error

Microsoft RDP logging off hangs Remote Desktop Manager Windows

Microsoft RDP logoff issues

Microsoft RDP memory and performance issues

Microsoft RDP missing mapped drives

Microsoft RDP printer redirection

Microsoft RDP protocol error

Microsoft RDP RD Gateway credentials fail

Microsoft RDP RD Gateway credentials prompt

Microsoft RDP reconnect issues

Microsoft RDP sessions work using mstsc.exe but not in Remote Desktop Manager

Missing Navigation pane

Missing opened VPN from list

Missing sessions from the Navigation pane

Net corrupted system file

Net Runtime optimization service issues

Network devices

Non-admin users are unable to view passwords

OpenVPN enter wrong credentials

OpenVPN loses connection at launch

Password Manager Pro

Performance data sources

Performance diagnostic

Permission issues

Proxy authentication required error

Putty embedded mode

RDC Manager

RDP issues after updating to Remote Desktop Manager version 2023

RDP NLA with Azure AD (PKU2U issue)

RDP session troubleshooting

RDP username of Azure AD client automatically changes on Windows 11

Record asks for FFmpeg installation path

Red X in the Navigation pane or credential List

Remote Desktop Manager does not start

Remote Desktop Manager macOS RDP failed to connect to the host

Remote Desktop Manager macOS sound issues

Remote Desktop Manager macOS Unknown error (0x0000001C)

RPC troubleshooting

Run Remote Desktop Manager under application verifier

SAML troubleshooting for CyberArk dashboard

Secret Server script

Separate credentials from sessions

Session focus issues

Slow dashboard after application update

Sonicwall Global VPN client

SQL Azure one or more errors occurred

SQL Azure troubleshooting

SQL Server connection timeout

SQL Server connectivity troubleshooting

SQL Server performance troubleshooting

SqlException - column, parameter, or variable

SSH application keypad not working

SSH Shell entry failed to connect

SSH Shell supported ECDSA keys

Startup performance

Startup performance

Status bar in WebViews stays in focus

Switch between SQL Azure data sources with MFA

TaskCanceledException - a task was canceled

Third-party clipboard issue

Tree view discriepancies

Troubleshooting

Type clipboard message error

Unable to close fullscreen RDP sessions

Unable to connect to the data source

Unable to connect with your Devolutions account

Unable to delete from the favorites menu

Unable to delete the license

Unable to export a data source

Unable to export entries

Unable to open Remote Desktop Manager

Unable to uninstall – missing MSI file

Unable to uninstall Remote Desktop Manager

Unable to uninstall/update Remote Desktop Manager

Unable to use the $PASSWORD$ variable

Unable to validate the license online

Updates remove the Remote Desktop Manager icon from the taskbar

User connection mismatch

User interface error

User is unable to create templates

VMware

Web browser Firefox

Web browser Firefox executable path

Web browser Google Chrome

Web browser Internet Explorer

WMI troubleshooting

Knowledge base articles

Access and manage variables

Active Directory dashboard entry

Allow range open

Automatically detect and bypass jump host for direct connections in local network

Certificate validation

Clear cache of Dell iDrac entries in Remote Desktop Manager

Compare editions

Configure a credential redirection entry in Remote Desktop Manager

Configure a firearm entry in Remote Desktop Manager

Configure a report entry in Remote Desktop Manager

Configure a X.509 certificate credential entry type

Configure an access code entry in Remote Desktop Manager

Configure Barracuda add-on

Configure VMware's PowerCLI for use by Remote Desktop Manager

Connect with su-user in SSH sessions

Convert virtual folders in Remote Desktop Manager

CyberArk integration – acces denied for certain technologies

CyberArk integration – license requirements

CyberArk MFA delimiter in Remote Desktop Manager

CyberArk system safe filtering

Data report

Deprecated data sources

Deprecated entries

Download Microsoft Edge Chromium

Encrypting file system message

Favorite Duo push method

Find by name (User Vault) entry credentials option

Going password-less with Remote Desktop Manager and CyberArk

Hide the legacy security removal warning box in Remote Desktop Manager

Import credentials

Inheritance in Remote Desktop Manager

IP address list entry

IT glue information

Limitations on account brokering for specific tools

List of Internet endpoints accessed by Remote Desktop Manager

Load from system information

Locate the configuration file

Macros parameters

Manage custom variables

Memory usage – Windows

Microsoft RDP API hooking

Move permission

MSRDC support in Remote Desktop Manager

Notification badge (red dot) in the taskbar

Offboarding users

PAM partners integration

Password strength rating

Protocol handler

RDP session entry

Add an RDP (session) entry

Enable super pan in an RDP entry

RDP clarification and information

RDP entry advanced properties

RDP entry authentication properties

RDP entry display properties

RDP entry experience properties

RDP entry general properties

RDP entry local resources properties

RDP entry programs properties

RDP entry RD gateway properties

RDP reconnect mode

RDP sessions memory tuning

Remote Desktop Manager Security Dashboard

Restore the RDP file association with mstsc.exe

Restricting MS RDP access to Remote Desktop Manager only

Security providers – Argon2 parameters

Security providers best practices

Send an error report

Send application logs

Send information to SSH sessions using a typing macro in Remote Desktop Manager

Sending Windows credentials to TeamViewer

Session disconnect randomizes the focus on tabs

SFTP vs. SCP entries

Software license agreement

SQL Server always on availability groups

Syntax highlighting

Templates default path

Ticketing service

Understand Remote Desktop Manager licensing

Unsafe Google Chrome integration in Remote Desktop Manager Windows

Use multiple versions of a third-party application

Version schema compatibility for Remote Desktop Manager and Devolutions Server

Wake on LAN

Windows Credential Manager

Remote Desktop Manager macOS knowledge base

How-to articles

Azure pre-authentication to a Devolutions Server data source in Remote Desktop Manager

Enable debug WebView for embedded Safari in Remote Desktop Manager macOS

Keyboard shortcuts customization in Remote Desktop Manager macOS

Link accounts in Remote Desktop Manager macOS

Remote Desktop Manager macOS configure 1Password

Remote Desktop Manager macOS configure Password Manager Pro

Remote Desktop Manager macOS Custom installer

Remote Desktop Manager macOS enable and send session logs

Remote Desktop Manager macOS enable RDP Remote Tools

Remote Desktop Manager macOS enable Smart Cards authentication

Remote Desktop Manager macOS keyboard type

Remote Desktop Manager macOS typing macro to perform authentication

Troubleshooting articles

Remote Desktop Manager macOS caching

Remote Desktop Manager macOS license registration

Remote Desktop Manager macOS Offline mode

Remote Desktop Manager macOS RDP cannot copy file/image

Remote Desktop Manager macOS reset layout

Remote Desktop Manager macOS SSH issues

Knowledge base articles

IP address list entry

Security group management (Legacy)

Remote Desktop Manager Android knowledge base

How-to articles

Remote Desktop Manager Android configure the autofill

Remote Desktop Manager Android delete the application registration

Remote Desktop Manager Android import data source configuration

Remote Desktop Manager Android install and register

Remote Desktop Manager Android Show deprecated data source types

Knowledge base articles

All Files Access permission denied

Android life cycle policy

Remote Desktop Manager iOS knowledge base

How-to articles

Mobile device management configuration from Remote Desktop Manager

Remote Desktop Manager iOS create a new data source

Remote Desktop Manager iOS import data source configuration

Remote Desktop Manager iOS install and register

Remote Desktop Manager iOS send RDP logs to Devolutions support

Knowledge base articles

iOS life cycle policy

Support and resources

Keyboard shortcuts

Lexicon

Technical support

Tutorials

Main screen

Below is an illustration of Remote Desktop Manager macOS's main screen.

Main Screen

Refer to the the following topics for additional details:

Quick Access
Navigation pane
Content Area
Footer