Slowdowns when connecting to a Devolutions Server data source with Remote Desktop Manager

Connecting to a Devolutions Server data source with Remote Desktop Manager can sometimes be slow. There are multiple ways to resolve this issue quickly.

Solution

Disabling Internet connection

When in an environment where Internet access is not allowed, try enabling No Internet connection in FileSettingsAdvanced. Doing so prevents Remote Desktop Manager from making calls to the Internet that could cause timeouts and slowdowns.

No Internet connection – advanced setting
No Internet connection – advanced setting

Disabling certificate revocation checks

The Enforce certificate revocation check option can be temporarily left unchecked in FileSettingsSecurity. This prevents Windows from trying to reach the revocation servers configured in the certificate. In most cases, revocation servers should be allowed through the firewall unless they are also managed locally.

Enforce certificate revocation check – security setting
Enforce certificate revocation check – security setting

The Windows online certificate revocation check will not use configured proxies on the host for security reasons.

Alternatively, enabling Enhanced certificate validation can prevent disconnects in some cases. Activating this feature causes Remote Desktop Manager to validate certificates using a different method, potentially circumventing the source of the slowdowns.

Enhanced certificate validation – security setting
Enhanced certificate validation – security setting

Using the built-in Remote Desktop Profiler to troubleshoot connections

To diagnose certificate validation length using Remote Desktop Manager's built-in profiler, click on the top pane's Help button and select the Profiler.

Remote Desktop Manager's built-in profiler
Remote Desktop Manager's built-in profiler

Next, go the Debug only tab, click on the ellipsis button, and check the Stop Watch option. Lauch a connection and look for the Certificate Validation – Chain.Build line.

Certificate Validation – Chain.Build
Certificate Validation – Chain.Build

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