Black screen with an ARD session

You get a black screen appear after connecting with an Apple Remote Desktop session entry.


Activating logging on the mac may help our support team or the engineering department resolving this issue. To activate the logging server side, execute the following command in Terminal:

sudo defaults write /Library/Preferences/ ARDCollectLogs -bool YES.

Once this is done, you can try to connect normally using Remote Dekstop Manager. The log will then be located in /tmp folder on the Mac computer. Simply send them to with details of your issue.

To turn off logging, execute this command:

sudo defaults write /Library/Preferences/ ARDCollectLogs -bool NOTBD

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