Troubleshooting

Problem 1

My mapped network drive(s) are not available when using run as administrator to launch Remote Desktop Manager

Solution 1

This is because of User Access Control (UAC), a built-in security layer of Windows. Effectively you are considered a different user with different preferences, the Mapped network drives being one such preference.

In order to have the same mapped drives, you have a few options:

  1. Using an elevated command prompt, recreate the same mapped drive(s) using the NET USE {DRIVENAME} {SHARENAME} /PERSISTENT:YES command
  2. Modifying the registry to link connections between the accounts, see https://support.microsoft.com/en-us/kb/937624

Problem 2

Could not load file or assembly "system.enterpriseservices.wrapper.dll or one of its dependencies". The system cannot find the path specified.

Solution 2

This error is due to a corrupted Microsoft'sNET Framework installation. Please consult the Corrupted System File topic for more information on how to resolve this issue.

Problem 3

Mixed mode assembly is built against version 2.0.50727 of the runtime.

This should occur only on machines with development environments or when thenet framework have undergone multiple installs/uninstalls.

Solution 3

In RemoteDesktopManager.exe.cfg, which is located in the installation folder, locate the startup element and add the useLegacyV2RuntimeActivationPolicy attribute.

The end result should look like:

<startup useLegacyV2RuntimeActivationPolicy="true">

Problem 4

Can't paste in any fields of Remote Desktop Manager

Solution 4

Webroot SecureAnywhere AntiVirus may cause the issue because of the Identity Protection module. Set remotedesktopmanager.exe to Allow and it will let you paste again in the application.

Problem 5

All of my sessions open in embedded and/or external mode.

Solution 5

This can be changed by going in File - Options - User Interface - Navigation Pane - Default connect action

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