Offline Mode

Problem 1

Missing entries or deleted entries still showing.

Solution 1

Your offline cache may be out of sync with the content of the data source. Press CTRL + F5 to refresh the local cache.

Problem 2 (0x80004005): file is encrypted or is not a database.

Solution 2

  1. The offline file (offline.db) needs to be deleted manually.
  2. Click on File – My Data Source Information
  3. Hover over the file size. It will give you the full file path, something like:  %LocalAppData%\Devolutions\RemoteDesktopManager\GUID-DatasourceID\offline.db.
  4. Close Remote Desktop Manager
  5. Delete the offline.db file
  6. Restart Remote Desktop Manager

This will force the application to recreate the offline file.