The user lost their phone that contains the 2FA for their data source.
This will not work for a lost Master Password on Local Datasource.
Please refer to this topic if you are a Devolutions Server user and you lost your 2FA.
Please refer to this topic if you are an Online Drive or Devolutions Account user and you lost your 2FA.
- Close Remote Desktop Manager.
- Find these two files and delete them:
If the application was installed by default, you can locate the file: For the Team Edition: %localappdata%\Devolutions\RemoteDesktopManager For the Free Edition: %localappdata%\Devolutions\RemoteDesktopManager\Free