The user lost their phone that contains the 2FA for their data source.
This will not work for a lost Master Password on Local Datasource.
Please refer to Lost the 2FA set on Devolutions Server if you are a Devolutions Server user who lost their 2FA.
Please refer to 2FA set and lost on Devolutions Account or (Devolutions Online Drive) if you are a Devolutions Online Drive or Devolutions Account user who lost their 2FA.
- Close Remote Desktop Manager.
- Find these two files and delete them:
If the application was installed by default, you can locate the file:
For the Team Edition: %localappdata%\Devolutions\RemoteDesktopManager
For the Free Edition: %localappdata%\Devolutions\RemoteDesktopManager\Free