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2FA set on Data Source Lost

Index

The user lost their phone that contains the 2FA for their data source.

Solution

This will not work for a lost Master Password on Local Datasource.

Please refer to this topic if you are a Devolutions Server user and you lost your 2FA.

Please refer to this topic if you are an Online Drive or Devolutions Account user and you lost your 2FA.

  1. Close Remote Desktop Manager.
  2. Find these two files and delete them:
    • RemoteDesktopManager.stv
    • RemoteDesktopManager.enc

If the application was installed by default, you can locate the file: For the Team Edition: %localappdata%\Devolutions\RemoteDesktopManager For the Free Edition: %localappdata%\Devolutions\RemoteDesktopManager\Free