The Devolutions support staff might request you to try a portable Remote Desktop Manager installation to isolate the application from a potential issue tied to a local file, configuration, or specific setting corruption.
To do so, you will need to perform the following steps:
- Download the Free or Team Remote Desktop Manager ZIP file.
- Create a new folder on your Desktop.
- Extract the content of the ZIP file into the folder created at step 2.
- Go in this folder once the ZIP file has been extracted and run RemoteDesktopManager.exe
- Enter your current serial.
If the issue is resolved, you can use the portable Remote Desktop Manager application has is. That being said, we would recommend that you use it as your main installation.
To do so, you will need to do the following:
Relocate the Remote Desktop Manager portable installation
The following steps are built around the fact that you are using the default SQLite data source created by Remote Desktop Manager upon initial installation. If this is not your case, jump to step 4.
- Go under your %localappdata%\Devolutions\RemoteDesktopManager folder.
- Locate the Connections.db file tied to your SQLite data source.
- Copy it inside your portable version of Remote Desktop Manager.
- Move the content of your RemoteDesktopManager folder in a backup folder you will create. In doing so, you will have access to a backup of your local configuration of Remote Desktop Manager if needed later on.
- Copy the content of your portable version of Remote Desktop Manager into the RemoteDesktopManager folder located under your %localappdata%\Devolutions\RemoteDesktopManager . In doing so, your portable version of Remote Desktop Manager will now be your local installation.
- Create a new shortcut of Remote Desktop Manager using the RemoteDesktopManager.exe contained in this folder.
- Launch Remote Desktop Manager.
- Access your data.
- If you are using the default SQLite data source and you moved your Connections.db file as per the above steps 1 to 3, the application should automatically connect and you should have access to your data.
- If you are using a different type of data source than SQLite, you will need to create and map it in Remote Desktop Manager as shown in this topic: Create a data source.