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Devolutions Knowledge Base
Securely send a file to our team
Ticketing system
Remote Desktop Manager
How-To Articles
macOS Remote Desktop Manager
Keyboard Shortcuts Customization in RDM macOS
RDM macOS Configure 1Password
RDM macOS Configure Password Manager Pro
RDM macOS Custom Installer
RDM macOS Enable and Send RDP Logs
RDM macOS Enable RDP Remote Tools
RDM macOS Enable Smart Cards Authentication
RDM macOS Keyboard Type
RDM macOS Typing Macro to Perform Authentication
Mobile Remote Desktop Manager
Mobile Device Management Configuration from RDM
RDM Android Configure the Autofill
RDM Android Delete the Application Registration
RDM Android Import Data Source Configuration
RDM Android Import Devolutions Online Drive
RDM Android Install and Register
RDM Android set Offline Mode
RDM iOS Create a new Data Source
RDM iOS Import Data Source Configuration
RDM iOS in Offline Mode
RDM iOS Send RDP logs to Support
Add a Template as a Custom Tool
Add a Web Link in Macros/Script/Tools Session
Allow Access to your PC from Outside your PC's Network
Allow Open Multiple Connections
Application Passwords Setup
Automating Remote Microsoft Management Console (MMC)
Batch Edit in Remote Desktop Manager
BeyondTrust Configuration
Certificate Security Provider in a Published app Environment
Clear Web Browser Cache
Command Line Arguments
Configure 1Password with Integrated Mode
Configure a Bitwarden entry in Remote Desktop Manager
Configure a credentials prompt on every connection to a Hub Personal data source
Configure a Custom Download Path for Devolutions Updater
Configure Devolutions Server PAM in Remote Desktop Manager
Configure Devolutions Workspace 2-Factor Authentication
Configure Google Authenticator 2-Factor Authentication
Configure LAPS with a Custom Credential entry
Configure Psono in Remote Desktop Manager
Configure SQL Server for Protected Users with Integrated Security
Configure the KeePass plugin with Remote Desktop Manager
Configure Yubikey 2-Factor Authentication
Convert a Website (Legacy) Entry to a Website Entry
Copy Buttons for Custom Fields
Copy Entries from User Vault to a Vault
Create a List of Credentials
Create a Microsoft L2TP VPN Entry
Create a Vault Template
Create Log Files with Variables
Create Pop-Up Messages for Entries
Create Saved Searches with Smart Folders
Creating Shortcuts
CyberArk Dashboard Configuration and Use
CyberArk PSM Integration Scenarios
Data migration
Devolutions {{ en.OD }} Activate the Offline Mode
Disable Remote Desktop Manager Auto Update
Display RDP on Multiple Monitors
Download the KeePass Plugin
ECCN Number for Remote Desktop Manager
Edit Hosts File
Enable 2FA for Users
Enable Offline Mode in a Hub Personal Data Source
Enable Remote Desktop Manager to Receive New Update
Enable Temporary Access
Enterprise Deployment of RDM
Entry Types Events Settings
Event Auto Typing Macro
Execute a PowerShell Prior to Open a Connection
Export and Import Favorites
Export and Import User Specific Settings
Handling RDP Connections
How to Activate the Offline Mode for an Advanced Data Source
How to apply policies
How to Change SSH Color and Font
How to Configure a Secure Gateway
How to Configure a VPN with an Existing Session
How to Configure ConnectWise (ScreenConnect) 5
How to Configure VPN for Multiple Sessions
How to Enable SQL Azure with Azure Active Directory with MFA
How to Export and Import Configuration File
How to Export and Import Data Sources Configuration
How to Export and Import Entries
How to Export and Import Vaults
How to Import Credentials from Keepass
How to RDP to a Linux Machine with RDM
How to Register Licenses in Older Versions
How to Reinstall Remote Desktop Manager
How to Send your Database Schema to Support
How To Use Devolutions Gateway With an External Browser
How to use the Theme System
Image List
Implement Custom Login Mode
Import Credential Entries from a CSV File Using Template
Import CSV as Password List with Hostnames
Installing RDM Linux on an Unsupported Distro
Integrate Devolutions Hub Business in Remote Desktop Manager
Keep in Memory My Personal Credentials
Keep Tabs Opened
Keepass Plugin Installation on a RDS
Keeper Credential Entry Settings
Keyboard Shortcuts Customization in RDM Windows
Launch RemoteApp with RDM
Making Selections in Terminals or Consoles Through Remote Desktop Manager
Migrate from Devolutions Online Drive to Hub Personal
Migrate From Legacy Security to Permissions in Remote Desktop Manager
Migration From One Type of Database to Another
Migration From Security Groups to User Groups
Multiple Types of Connections to a Single Computer
Ad-hoc Launch with a Template
Folders and Dynamic Variables
Host with Templates
Open RD Gateway Only when Unable to Ping Host
OTP Autofill with DWL
OTP Usage with Entries
Passcode Prompt when Opening an Entry
Portable RDM Installation
Pwned Password Check
RDM Typing Macro to Perform Authentication
Register your Integration Module License
Remote Desktop Services
Remote Install with PSExec
Remove a Registered Fingerprint
Rename Azure AD Accounts Domain
Run as Another User
Built-in RunAs
Manual RunAs
User Specific Settings RunAs
Running RDM Synchronizer from a Centralized Server
Running Remote Desktop Manager as Another User
Secret Server Entry Configuration
Send SSH Shell Logs and Verbose
Sending a Sanitized Copy of your Configuration File
Session Recording
Set a Language for the Tree View
Set Up User Vault Credentials in Remote Desktop Manager
Setup an SSH Tunnel
Broadcast Action in SSH
Setup the Usage of the Session Credentials to Launch a Tool
SQL Server Data Source with Integrated Security
SQL Server database migration best practices
SQL Server Maintenance Plans
SSH Configuration for RDM's FIPS 140-2 Compliance
Subscribe to the Announcements Forums
Switching Back to the Old Color Scheme in Remote Desktop Manager
Team tips
Testing Variables
TheGreenBow VPN Configuration
Tunnel Local Webcam Through RDP Session
Turn off the Built-in Password Manager in your Browser
Upgrading from RDM Free to RDM Team
Use Differents Version of Same Application
Use Mosh in Remote Desktop Manager through WSL
Use multiple Edge website entries with different credentials in Remote Desktop Manager
Use the IT Asset Management feature in Remote Desktop Manager
User Specific Settings Encryption Migration
Verbose Logs Level in SSH Shell
View Multi-row for Open Session Tabs
VPN Group
VPN Routing
VPN with Offline Mode
Troubleshooting Articles
macOS Remote Desktop Manager
RDM macOS Caching
RDM macOS License Registration
RDM macOS Offline Mode
RDM macOS RDP Cannot Copy File/Image
RDM macOS Reset Layout
RDM macOS SSH Issues
1Password Latest Entries are Displayed
2FA set and lost on Devolutions Account (DOD)
2FA set on Data Source Lost
2FA set on Devolutions Server Lost
2FA set on RDM Application Lost
Access Violation Exception Error in RDP Sessions
Active Directory Synchronizer Error
Active Directory Synchronizer Permissions
AdalException Error
Adding New Entry in User Vault on SQL Azure Doesn't Work
AggregateException - One or more errors occurred
Amazon S3 Explorer Issues
Application Requires Devolutions Server Version Greater or Equal
ARD Cannot Connect to Computer
ARD Unable to connect to Host
Azure SQL Connection Issues
Azure SQL Update with Selection Screen
BeyondTrust Issues
Black Screen with ARD
Blank Page Issues in Citrix Environment
Caching
Cannot Close Fullscreen RDP Sessions
Cannot Open Remote Desktop Manager
Cannot Uninstall/Update RDM
Carbon Black user32.dll Error
Chrome Cannot Launch in Embedded Mode
Cisco AnyConnect
Cisco AnyConnect Connection Issue
Cisco ASDM not launching after updating ASDM
Citrix Environment Windows Crash
Citrix Infrastructure with Black Border in RDM
Clipboard Diagnostic
Configure Microsoft VPN with Preshared Key
Connections are Missing
Data Recovery
Data Source Initial Troubleshooting
Database Upgrades
Debugging
Devolutions Account - Inactive Account
Disappearing Navigation Pane
Display Issue in the Dashboard
Documentation Tab is Empty
ERRCONNECT_TLS_FAILED (0x00000008)
Error code FAIL (-1) non specific error
Focus Issue with Windows 7 and 2012
Force Quit RDM Application
Forticlient
FIPS (Encryption)
FortiClient VPN
HDPI Scaling Issues
High CPU Usage
High DPI Issue
Hung RDM Dump File Creation
Install-Package - The following commands are already available on this system
Integrated Security Issue with SQL Server
Invalid Password Entered
InvalidOperationException-No Space Available to Display the Lines
IOException - The Process Cannot Access the File
Jump (Remote Desktop Manager Agent) Troubleshooting Guide
KeePass Troubleshooting
Keeper Enterprise Unexpected Error
Kernelbase.dll Crash Error
Key Agent is Unable to Start
Key not Present in the Dictionary
LastPass Two Factor Authentication
Lost RDM Configuration
Microsoft RDP Automatic Logon Issues
Microsoft RDP can't Store Password on Local Computer
Microsoft RDP Display Issues
Microsoft RDP Errors
Microsoft RDP Licensing Protocol Error
Microsoft RDP Logging Off Hangs RDM Windows
Microsoft RDP Logoff Issue
Microsoft RDP Memory and Performance Issues
Microsoft RDP Missing Mapped Drives
Microsoft RDP Printer Redirection
Microsoft RDP Protocol Error
Microsoft RDP RD Gateway Credentials Fail
Microsoft RDP RD Gateway Credentials Prompt
Microsoft RDP Reconnect Issues
Microsoft RDP Sessions Work Using mstsc.exe but not in RDM
Microsoft VPN
Missing Navigation Pane
Missing Opened VPN from List
Missing Sessions from Navigation Pane
Net Corrupted System File
Net Runtime Optimization Service Issue
Network Devices
Non-Admin Users Cannot View Passwords
Offline Mode
OpenVPN Enter Wrong Credentials
OpenVPN Losses Connection at Launch
Password Manager Pro
Performance Data Sources
Performance Diagnostic
Performance Startup
Proxy Authentication Required Error
Putty Embedded Mode
RDC Manager
RDM macOS RDP Failed to Connect to the Host
RDM macOS Sound Issue
RDM macOS Unknown Error (0x0000001C)
RDP Issue After Updating to Remote Desktop Manager 2023
Record Ask for FFmpeg Installation Path
Red X in Navigation Pane or Credential List
Remote Desktop Manager Won't Start
RPC Troubleshooting
SAML Configuration and Troubleshooting for CyberArk Dashboard
Secret Server Script
Separate Credentials from Sessions
Session Focus Issue
Session Tools
Sonicwall Global VPN Client
SQL Azure One or More Errors Occurred
SQL Azure Troubleshooting
SQL Server Connectivity Troubleshooting
SQL Server Performance Troubleshooting
SqlException - Column, Parameter or Variable
SSH Application Keypad not Working
SSH Shell Entry Failed to Connect
SSH Shell Supported ECDSA Keys
Startup Performance
Status Bar in WebViews Stays in Focus
Switch Between SQL Azure Data Sources with MFA
Task Canceled Exception - A Task was Canceled
Third Party Clipboard Issue
Tree View Discriepancies
Troubleshooting
Type Clipboard Message Error
Unable to Connect to your Data Source
Unable to Connect with Devolutions Account
Unable to Delete from the Favorites Menu
Unable to Delete the License
Unable to Export Data Source
Unable to Export Entries
Unable to Uninstall
Unable to Uninstall Missing MSI File
Unable to Use the $PASSWORD$ Variable
Unable to Validate the License Online
Updates Remove RDM Icon from Taskbar
User Cannot Make a Template
User Connection Mismatch
User Interface Error
Version Schema Compatibility for Remote Desktop Manager and Devolutions Server
VMware
Web Browser Firefox
Web Browser Firefox Executable Path
Web Browser Google Chrome
Web Browser Internet Explorer
Welcome Page
WMI Troubleshooting
Knowledge Base
Account Brokering not Available for Certain Tools
Add an RDP Entry
Allow Range Open
Blocking MS RDP to Only Use Remote Desktop Manager
Certificate Validation
Compare Editions
Configuring VMware's PowerCLI for use by RDM
Create a RDP Session
CyberArk integration - Acces Denied for Certain Technologies
CyberArk integration - License Requirements
CyberArk System Safe Filtering
Data Report
Deprecated Data Sources
Deprecated Entries
Devolutions Organization is Deprecated
Download Microsoft Edge Chromium
Encrypting File System Message
Favorite Duo Push Method
Going password-less with Remote Desktop Manager and CyberArk
Import Credentials
Inheritance in Remote Desktop Manager
IT Glue Information
List of Internet Endpoints Accessed by Remote Desktop Manager
Locating Configuration File
Memory Tuning of RDP Sessions
Memory Usage - Windows
Microsoft RDP API Hooking
PAM Partner Integration
Permissions Move
Quick Connect
RDP Protocol Clarification and Information
RDP Reconnect Mode
Remote Desktop Manager Security Dashboard
Restoring the RDP File Association with mstsc.exe
Security Providers Argon2 Parameters
Security Providers Best Practices
Send Application Logs
Send Error Report
Sending Windows Credentials Inside TeamViewer
Session Disconnect Randomizes the Focus on Tabs
SFTP vs. SCP entries
Software License Agreement
SQL Server Always On Availability Groups
Templates Default Path
Ticketing Service
Understand Remote Desktop Manager Licensing
Use Multiple Versions of a Third Party Application
Wake on LAN
Web Protocol Handler
Windows Credential Manager
Devolutions Server
How-To Articles
Add a proxy in Devolutions Server
Authentication Migration Tool
Azure Portal Configuration Guide Microsoft Authentication
Change the listening port of the recording server after installation
Configure an SMTP Server
Configure an SMTP Email
Configure an SMTP Email With Azure
Configure Client Data Source
Configure Devolutions Server to be Always Available
Configure Devolutions Server to use Integrated Security
Configure Recording Server
Configure RemoteFX for the RDP WebClient
Configure SSL
Configure Windows Authentication
Create a Devolutions Server Data Source with an Application Key
Create a Devolutions Server staging instance
Create an AnyIdentity PAM Provider
Create an Azure AD PAM Provider
Create Windows Users Provider
Enable Devolutions Server Log4Net Log
Enable Emergency Login Code Authentication
Enable Recording Server Log
Enable Server Side Synchronizer
Encrypting the web.config File
How to Send Trace Report
How-to Rollback to a Previous Installation of Devolutions Server
Launch an RDP Session in a Web Client
LDAPS Enforcing Usage
Least Privileges for Active Directory Password
Manage Encryption Keys
Move DVLS Web Site at Default Web Site Root
Okta Configuration
Prevent RDM from Disconnecting when Switching Network
Preventing SQL Timeouts with DVLS
Recycle DVLS Application Pool Nightly
Remove Security Provider
Send Devolutions Server Database Schema to Support
Stop Caching Users and User Groups.
Update your Registration Serial after a Renewal
Use the NLA Option for an RDP Connection via Devolutions Gateway
View Devolutions Server Logs
WinRM and Trusted Hosts List
Troubleshooting Articles
Blank Login Page on a Windows Server 2016
CryptographicException - Bad Data
Domain Group Membership Is Not Retrieved Properly
Failed Request Tracing with IIS
Configure Failed Request Tracing
Consult the Failed Request Tracing Log
Enable Failed Request Tracing in IIS
HTTP Error 500.19 - Internal Server Error
HTTP Error 500.30 - ASP.NET Core app Failed to Start
IIS Logging
Install Devolutions Gateway side by side Method not found
RDP Web Client Not Showing
SecurityTokenInvalidIssuerException - IDX10205
Service Scheduler Not Showing in Dashboard
The Encryption File is Missing
The INSERT Statement Conflicted with the FOREIGN KEY
The Redirect URI Specified in the Request does not Match the Redirect URIs Configured for the Application
The Remote Server Returned an Error (400) Bad Request
The Specified 'client_id' is Invalid
The specified 'redirect_uri' is not valid for this client application.
TLS Management
Unable to Import Azure AD Users or Groups
Unable to Login to DVLS Account
Unable to Save Recording Info to DPS
Upgrade Process Issue
User Vault Disappears after Upgrade
Knowledge Base
Access URI
Add X-Forwarded-For Column in IIS 8.5 and Newer Versions
Backup and Restore Devolutions Server
Command Line Interface
Console Command Line Interface
Deploy in an High Availability or Load Balanced Environment
Devolutions Server Security Dashboard
Devolutions Server Security Hardening
Generate Script for Database Permissions
Identify the Server Answering on a High Availability Topology
Important Operations with Devolutions Server
Installation Requirements
List of Internet Endpoints Accessed by Devolutions Server
Ports and Firewalls
Pre-Deployment Account Survey
Scheduler Service General Information
SQL Server Express Configuration
Syslog Documentation
Upgrade Process Bullet List
User Agent
Devolutions Hub Business
How-To Articles
Creating a Shared One-Time Password Entry
Export Data from Hub Business with PowerShell
Import CSV Files in Hub Business with Hub Importer
Import/Export Data with Hub Personal
Modify an Existing SSO Configuration for Azure AD Provisioning
Private Key Management
Restore a User Vault
Troubleshooting Articles
Access Denied Errors
Disable login/MFA prompt with Hub Business
Invalid Hub Business Serial Key
No Team License Found in RDM with HUB
Knowledge Base
CSV Files Import Strategies and Format with Hub Importer
Devolutions Password Hub Changes Its Name to Devolutions Hub
Hosting Region for Hub Business
List of Internet Endpoints Accessed by Devolutions Hub
Devolutions Hub Personal
How-To Articles
Integrate Devolutions Hub Personal in Remote Desktop Manager
Moving to Hub Personal
Devolutions PowerShell Modules
Remote Desktop Manager PowerShell
Devolutions.PowerShell Core Module
Essential information about Credential property GUIDs in Remote Desktop Manager
PowerCLI Advanced Troubleshooting
RDM macOS Enable Integrated Authentication with Kerberos
SSH Algorithm Support
Devolutions Server PowerShell
Essential information about credential property GUIDs in Devolutions Server
PowerShell Connectivity Methods to Devolutions Server
Devolutions Web Login
How-To Articles
Allow DWL in Incognito Mode
Deploy Devolutions Web Login in Chrome using GPO
DWL Troubleshooting Connection Logs
DWL via Native Messaging
How to Install a Pre-Release DWL Version
How to use the URLs Comparing Types
Issue Using DWL with Localhost with HTTPS
Web Login Extension Chrome Installation
Web Login Extension Edge Installation
Web Login Extension Firefox Installation
Web Login Extension Opera Installation
Website Authentication
Devolutions Workspace
How-To Articles
Enable autofill for Devolutions Workspace on iOS
General Knowledge Base
Generate Self-Signed Server and Client Certificates with OpenSSL
How to Clear a Browser Local Storage
Clear Firefox Local Storage
Clear Google Chrome Local Storage
Clear Microsoft Edge Local Storage
Clear Opera Local Storage
Clear Safari Local Storage
Install Root Certificates
Login Failed for UserX With SQL
Security Advisories
Vault Privacy for Administrators and Users
What is SHA-256
Remote Desktop Manager
You can consult topics for the following categories about Remote Desktop Manager:
How-To Articles
Troubleshooting Articles
Knowledge Base
