Devolutions Documentation

Knowledge base Forum Blog

Devolutions Knowledge Base

Securely send a file to our team

Ticketing system

Remote Desktop Manager

How-to articles

Add a template as a custom Tool

Add web links in macros & script & tools sessions

Allow access to your PC from outside your PC's network

Allow open multiple connections

Application passwords setup

Automating Remote Microsoft Management Console (MMC)

Batch edit in Remote Desktop Manager

BeyondTrust configuration

Certificate security provider in a published app environment

Change SSH color and font

Clear web browser cache

Convert an entry with template groups

Command line arguments

Compromised (pwned) password check

Configure 1Password with integrated mode

Configure a 1Password entry in Remote Desktop Manager

Configure a Bitwarden entry in Remote Desktop Manager

Configure a credentials prompt on every connection to a Devolutions Hub Personal data source

Configure a custom download path for Devolutions Updater

Configure a Devolutions Server cross vault credential sharing entry

Configure a password depot entry in Remote Desktop Manager

Configure a secure gateway

Configure a VPN for multiple sessions

Configure a VPN with an existing session

Configure an Active directory synchronizer entry in Remote Desktop Manager

Configure an Azure Bastion entry in Remote Desktop Manager

Configure ConnectWise (ScreenConnect) 5

Configure Devolutions Server PAM in Remote Desktop Manager

Configure Google Authenticator 2-factor authentication

Configure LAPS with a custom credentials entry

Configure Psono in Remote Desktop Manager

Configure SQL Server for protected Users with integrated security

Configure the KeePass plugin with Remote Desktop Manager

Configure Workspace 2-factor authentication

Configure Yubikey 2-factor authentication

Convert a website (legacy) entry to a website entry

Copy buttons for custom fields

Copy entries from your user vault to a vault

Create a list of credentials

Create a Microsoft L2TP VPN entry

Create a vault template

Create log files with variables

Create popup messages for entries

Create saved searches with smart folders

Creating shortcuts

CyberArk AAM test certificate authentication

CyberArk Dashboard configuration and use

CyberArk entry types

CyberArk PSM integration scenarios

Delinea Secret Server single sign-on

Disable developer tools in embedded website sessions

Disable legacy security in Remote Desktop Manager

Disable Remote Desktop Manager auto update

Display RDP on multiple monitors

Download the KeePass plugin

ECCN number for Remote Desktop Manager

Edit hosts file

Enable MFA for users

Enable offline mode for an advanced data source

Enable offline Mode in a Devolutions Hub Personal data source

Enable offline Mode in Devolutions Online Drive

Enable Remote Desktop Manager to receive new update

Enable SQL Azure with Azure Active Directory with MFA

Enable temporary access

Enterprise deployment of Remote Desktop Manager

Entry types events settings

Event auto typing macro

Establish a remote access to a Linux machine with Remote Desktop Manager

Execute a PowerShell prior to opening a connection

Export and import data sources configuration

Export and import entries

Export and import favorites

Export and import the configuration file

Export and import user specific settings

Export and import vaults

Handling RDP connections

Implement the custom login mode

Import a CSV file as a password list with hostnames

Import credential entries from a CSV file using templates

Import credentials from KeePass

Installing Remote Desktop Manager Linux on an unsupported Distro

Integrate Devolutions Hub Business in Remote Desktop Manager

Keep in memory My personal credentials

KeePass plugin installation on a RDS

Keeper credential entry settings

Keyboard shortcuts customization in Remote Desktop Manager Windows

Launch RemoteApp with Remote Desktop Manager

Link accounts in Remote Desktop Manager Windows

Make selections in terminals or consoles through Remote Desktop Manager

Migrate from Devolutions Online Drive to Devolutions Hub Personal

Migrate from one type of database to another

Migrate from security groups (legacy) to user groups

Multiple types of connections to a single computer

Ad-hoc launch with a template

Folders and dynamic variables

Host with templates

Open RD Gateway only when unable to ping host

OTP autofill with the Workspace browser extension

OTP usage with entries

Passcode prompt when opening an entry

Portable Remote Desktop Manager version

Register licenses in earlier versions

Register your integration module license

Reinstall Remote Desktop Manager

Remote Desktop Manager typing macro to perform authentication

Remote Desktop services

Remote installation with PSExec

Remove a registered fingerprint

Rename Azure AD accounts domain

Ribbon default visibility

Run as another user

User specific settings RunAs

Running Remote Desktop Manager as another user

Running the Remote Desktop Manager synchronizer from a centralized server

Secret server entry configuration

Send a sanitized copy of your configuration file

Send SSH Shell logs and verbose

Send your database schema to Devolutions support

Session recording

Set a language for the tree view

Set up an SSH tunnel

Broadcast actions in SSH sessions

Set up the usage of the session credentials to launch a tool

Set up user vault credentials in Remote Desktop Manager

SQL Server data source with integrated security

SQL Server database migration best practices

SQL Server maintenance plans

SSH configuration for Remote Desktop Manager's FIPS 140-2 compliance

Subscribe to the announcements forums

Switch back to the old color scheme

Synchronize document entries for offline access

TheGreenBow VPN configuration

Tunnel local webcam through RDP sessions

Turn off the built-in password manager in your browser

Upgrading from Remote Desktop Manager Free to Remote Desktop Manager team

Use BlueTally in Remote Desktop Manager

Use different versions of the same application

Use Mosh in Remote Desktop Manager through WSL

Use multiple Edge website entries with different credentials in Remote Desktop Manager

User specific settings encryption migration

Verbose logs level in SSH Shell

View multi-row for open session tabs

VPN with offline mode

Troubleshooting articles

1Password – only latest entries are displayed

2FA set and lost on Devolutions Account or (Devolutions Online Drive)

Access violation exception error in RDP sessions

Active Directory synchronizer error

Active Directory synchronizer permissions

AdalException error

Adding a new entry in the user vault on SQL Azure does not work

AggregateException - one or more errors occurred

Amazon S3 Explorer issues

Application requires Devolutions Server version greater or equal than...

ARD is unable to connect to a host

ARD is unable to connect to the computer

Azure SQL connection issues

Azure SQL error - connection failed due to mismatch of users during the authentication process

Azure SQL update with selection screen

BeyondTrust issues

Black screen with an ARD session

Blank page issues in a Citrix environment

Carbon Black user32.dll error

Certificate security provider configuration errors

Chrome is unable to launch in embedded mode

Cisco AnyConnect

Cisco AnyConnect connection issues

Cisco ASDM unable to launch after updating ASDM

Citrix environment Windows crash

Citrix infrastructure with black border in Remote Desktop Manager

Clipboard diagnostic

Configure a Microsoft VPN with a preshared key

Connections are missing

Cyberark data source issues

Data source initial troubleshooting

Database upgrade

Devolutions Account - inactive account

Devolutions Gateway ID (Default) not found error

Disappearing Navigation pane

Display issue in the dashboard

Documentation tab is empty

ERRCONNECT_TLS_FAILED (0x00000008)

Error code FAIL (-1) non specific error

Focus issue with Windows 7 and 2012

Force quit the Remote Desktop Manager application

FIPS (encryption)

FortiClient VPN

High DPI issues

Hung Remote Desktop Manager dump file creation

Security disclaimer for sending a dump file

Install-Package - the following commands are already available on this system

Integrated security issues with SQL Server

Invalid certificate error when updating Remote Desktop Manager

Invalid password entered

InvalidOperationException - no space available to display the lines

IOException - the process cannot access the file

Jump (Remote Desktop Manager Agent) troubleshooting guide

KeePass troubleshooting

Keeper Enterprise unexpected error

Kernelbase.dll crash error

Key agent is unable to start

Key not present in the dictionary

LastPass two-factor authentication

Lost Remote Desktop Manager configuration

Lost the 2FA set on Devolutions Server

Lost the 2FA set on the data source

Lost the 2FA set on the Remote Desktop Manager application

Microsoft Edge WebView2 Runtime installation troubleshooting

Microsoft RDP automatic logon issues

Microsoft RDP display issues

Microsoft RDP errors

Microsoft RDP is unable to store passwords on the local computer

Microsoft RDP licensing protocol error

Microsoft RDP logging off hangs Remote Desktop Manager Windows

Microsoft RDP logoff issues

Microsoft RDP memory and performance issues

Microsoft RDP missing mapped drives

Microsoft RDP printer redirection

Microsoft RDP protocol error

Microsoft RDP RD Gateway credentials fail

Microsoft RDP RD Gateway credentials prompt

Microsoft RDP reconnect issues

Microsoft RDP sessions work using mstsc.exe but not in Remote Desktop Manager

Missing Navigation pane

Missing opened VPN from list

Missing sessions from the Navigation pane

Net corrupted system file

Net Runtime optimization service issues

Network devices

Non-admin users are unable to view passwords

OpenVPN enter wrong credentials

OpenVPN loses connection at launch

Password Manager Pro

Permission issues

Performance data sources

Performance diagnostic

Proxy authentication required error

Putty embedded mode

RDP issues after updating to Remote Desktop Manager version 2023

RDP session troubleshooting

RDP username of Azure AD client automatically changes on Windows 11

Record asks for FFmpeg installation path

Red X in the Navigation pane or credential List

Remote Desktop Manager does not start

Remote Desktop Manager macOS RDP failed to connect to the host

Remote Desktop Manager macOS sound issues

Remote Desktop Manager macOS Unknown error (0x0000001C)

RPC troubleshooting

Run Remote Desktop Manager under application verifier

SAML troubleshooting for CyberArk dashboard

Secret Server script

Separate credentials from sessions

Session focus issues

Slow dashboard after application update

Sonicwall Global VPN client

SQL Azure one or more errors occurred

SQL Azure troubleshooting

SQL Server connection timeout

SQL Server connectivity troubleshooting

SQL Server performance troubleshooting

SqlException - column, parameter, or variable

SSH application keypad not working

SSH Shell entry failed to connect

SSH Shell supported ECDSA keys

Startup performance

Startup performance

Status bar in WebViews stays in focus

Switch between SQL Azure data sources with MFA

TaskCanceledException - a task was canceled

Third-party clipboard issue

Tree view discriepancies

Troubleshooting

Type clipboard message error

Unable to close fullscreen RDP sessions

Unable to connect to the data source

Unable to connect with your Devolutions Account

Unable to delete from the favorites menu

Unable to delete the license

Unable to export a data source

Unable to export entries

Unable to open Remote Desktop Manager

Unable to uninstall – missing MSI file

Unable to uninstall Remote Desktop Manager

Unable to uninstall/update Remote Desktop Manager

Unable to use the $PASSWORD$ variable

Unable to validate the license online

Updates remove the Remote Desktop Manager icon from the taskbar

User connection mismatch

User interface error

User is unable to create templates

Web browser Firefox

Web browser Firefox executable path

Web browser Google Chrome

Web browser Internet Explorer

WMI troubleshooting

Knowledge base

Access and manage variables

Limitations on account brokering for specific tools

Active Directory dashboard entry

Add an RDP (session) entry

Allow range open

Automatically detect and bypass jump host for direct connections in local network

Restricting MS RDP access to Remote Desktop Manager only

Certificate validation

Clear cache of Dell iDrac entries in Remote Desktop Manager

Compare editions

Configure a aX.509 certificate credential entry type

Configure a credential redirection entry in Remote Desktop Manager

Configure a firearm entry in Remote Desktop Manager

Configure a report entry in Remote Desktop Manager

Configure an access code entry in Remote Desktop Manager

Configure Barracuda add-on

Configure VMware's PowerCLI for use by Remote Desktop Manager

Connect with su-user in SSH sessions

Create a RDP session

CyberArk integration – acces denied for certain technologies

CyberArk integration – license requirements

CyberArk MFA delimiter in Remote Desktop Manager

CyberArk system safe filtering

Convert virtual folders in Remote Desktop Manager

Deprecated data sources

Deprecated entries

Download Microsoft Edge Chromium

Enable super pan in an RDP entry

Encrypting file system message

Favorite Duo push method

Find by name (User Vault) entry credentials option

Going password-less with Remote Desktop Manager and CyberArk

Hide the legacy security removal warning box in Remote Desktop Manager

Import credentials

Inheritance in Remote Desktop Manager

IP address list entry

IT glue information

List of Internet endpoints accessed by Remote Desktop Manager

Load from system information

Locate the configuration file

Manage custom variables

Memory usage – Windows

Microsoft RDP API hooking

Move permission

Notification badge (red dot) in the taskbar

Offboarding users

PAM partners integration

Password strength rating

Protocol handler

RDP clarification and information

RDP entry display properties

RDP entry general properties

RDP reconnect mode

RDP sessions memory tuning

Remote Desktop Manager Security Dashboard

Restore the RDP file association with mstsc.exe

Security providers – Argon2 parameters

Security providers best practices

Send an error report

Send application logs

Send information to SSH sessions using a typing macro in Remote Desktop Manager

Sending Windows credentials to TeamViewer

Session disconnect randomizes the focus on tabs

SFTP vs. SCP entries

Software license agreement

SQL Server always on availability groups

Syntax highlighting

Templates default path

Ticketing service

Understand Remote Desktop Manager licensing

Use multiple versions of a third-party application

Version schema compatibility for Remote Desktop Manager and Devolutions Server

Windows Credential Manager

Remote Desktop Manager macOS

How-to articles

Enable debug WebView for embedded Safari in Remote Desktop Manager macOS

Keyboard shortcuts customization in Remote Desktop Manager macOS

Link accounts in Remote Desktop Manager macOS

Remote Desktop Manager macOS configure 1Password

Remote Desktop Manager macOS configure Password Manager Pro

Remote Desktop Manager macOS Custom installer

Remote Desktop Manager macOS enable and send session logs

Remote Desktop Manager macOS enable RDP Remote Tools

Remote Desktop Manager macOS enable Smart Cards authentication

Remote Desktop Manager macOS keyboard type

Remote Desktop Manager macOS typing macro to perform authentication

Troubleshooting articles

Remote Desktop Manager macOS caching

Remote Desktop Manager macOS license registration

Remote Desktop Manager macOS Offline mode

Remote Desktop Manager macOS RDP cannot copy file/image

Remote Desktop Manager macOS reset layout

Remote Desktop Manager macOS SSH issues

Knowledge base

IP address list entry

Security group management (Legacy)

Remote Desktop Manager mobile

Remote Desktop Manager Android

How-to articles

Remote Desktop Manager Android configure the autofill

Remote Desktop Manager Android delete the application registration

Remote Desktop Manager Android import data source configuration

Remote Desktop Manager Android install and register

Remote Desktop Manager Android Show deprecated data source types

Knowledge base

Android life cycle policy

Troubleshooting articles

TLS connection errors in Remote Desktop Manager Android 7 and earlier with Let’s Encrypt certificates

Remote Desktop Manager iOS

How-to articles

Mobile device management configuration from Remote Desktop Manager

Remote Desktop Manager iOS create a new data source

Remote Desktop Manager iOS import data source configuration

Remote Desktop Manager iOS send RDP logs to Devolutions support

Knowledge base

iOS life cycle policy

Devolutions Server

How-to articles

Add a proxy in Devolutions Server

Authentication migration tool

Azure Portal configuration guide Microsoft Authentication

Change the listening port of the Recording Server after installation

Change the vault selector position

Configure a client data source

Configure an SMTP server

Configure an SMTP email

Configure an SMTP email with Azure

Configure Devolutions Server to always be available

Configure PAM domain account provider through Devolutions Gateway

Configure RemoteFX for the RDP WebClient

Configure the Recording Server

Configure domain single sign-on (SSO)

Create a Devolutions Server data source with an application key

Create a Devolutions Server staging instance

Create an AnyIdentity PAM provider

Create an Azure AD PAM provider

Create Windows users provider

Download or view a recording session

Enable emergency login code authentication

Enable the Devolutions Server log files

Enable the Recording Server log

Enable the server-side synchronizer

Encrypting the web.config file

LDAPS enforcing usage

Least privileges for Active Directory password

Link accounts in Devolutions Server

Manage encryption keys

Migrate SQL server to Devolutions Server

Move the Devolutions Server website at the default website root

Okta configuration

Prevent Remote Desktop Manager and the Workspace app from disconnecting when switching network

Preventing SQL timeouts with Devolutions Server

Recycle Devolutions Server application pool nightly

Remove the security provider

Roll back to a previous installation of Devolutions Server

Send a trace report

Send Devolutions Server database schema to Devolutions support

Stop caching users and user groups.

View Devolutions Server logs

WinRM and trusted hosts list

Troubleshooting articles

Blank login page on Windows Server 2016

CryptographicException - bad data

Devolutions Server unavailable after reboot

Domain containers enforcement

Domain group membership is not retrieved properly

Failed request tracing in IIS

Configure failed request tracing

Consult the failed request tracing log

Enable failed request tracing in IIS

HTTP Error 500.19 - Internal Server Error

HTTP Error 500.30 - ASP.NET Core app failed to start

HTTP Error 500.31 - Failed to load ASP.NET Core runtime

Invalid self-signed certificate in Chrome and Edge

Invalid username or password error when signing in with domain credentials

Missing encryption file error

PAM Devolutions Server JIT elevation not revoking privileges for users

SecurityTokenInvalidIssuerException - IDX10205

Service scheduler not showing in the dashboard

The INSERT statement conflicted with the FOREIGN KEY

The redirect URI specified in the request does not match the redirect URI configured for the application

The remote server returned an error (400) bad request

The specified 'redirect_uri' is not valid for this client application.

undefined

Unable to import Azure AD users or groups

Unable to log into a Devolutions Server account

Unable to save recording info to Devolutions Server

Upgrade process issues

User vault disappears after upgrade

Knowledge base

Add X-Forwarded-For column in IIS 8.5 and later versions

undefined

Deploy in a high-availability or load-balancing environment

Devolutions Server Console command line interface

Devolutions Server security dashboard

Devolutions Server security hardening

Essential practices for managing Devolutions Server operations

Generate script for database permissions

Identify the server answering on a high availability topology

Installation requirements

IP address list entry

List of Internet endpoints accessed by Devolutions Server

PAM usage policies

Ports and firewalls

Pre-deployment account survey

Scheduler service general information

SQL Server express configuration

Syslog documentation

Upgrade process list

Use X-Forwarded-For

Devolutions Gateway

How-to articles

Launch an RDP session in a web client

Use Devolutions Gateway with an external browser

Use the NLA option for an RDP connection via Devolutions Gateway

Use Windows certificate store for Devolutions Gateway

Troubleshooting articles

Troubleshoot Devolutions Gateway

Install Devolutions Gateway side by side method not found

RDP web client not showing

Knowledge base

Devolutions Gateway recording path

Devolutions Gateway Tunnel connection type

Devolutions Hub Business

How-to articles

Assign roles and permissions

Create an Azure AD PAM provider

Creating a shared one-time password entry

Import CSV files in Devolutions Hub Business with Devolutions Hub Importer

Modify an existing SSO configuration for Azure AD provisioning

Private key management

Restore a user vault

Troubleshooting articles

Access denied errors

Disable login & MFA prompt with Devolutions Hub Business

Domain validation troubleshooting

Invalid client ID or secret with Microsoft SSO

Invalid Devolutions Hub Business serial key

No Enterprise license found in Remote Desktop Manager with Devolutions Hub Business

Knowledge base

Devolutions Password Hub changes its name to Devolutions Hub

How deleting Devolutions Accounts affects Devolutions Hub

Hosting region for Devolutions Hub Business

List of Internet endpoints accessed by Devolutions Hub

Strategies and formats for importing CSV files with Devolutions Hub Importer

Devolutions Hub Personal

How-to articles

Integrate Devolutions Hub Personal in Remote Desktop Manager

Moving to Devolutions Hub Personal

Devolutions PowerShell Modules

Remote Desktop Manager PowerShell

Change default working directory

Change the default PowerShell version in Remote Desktop Manager Windows

Create a custom field report

Devolutions.PowerShell core module

Essential information about credential property GUIDs in Remote Desktop Manager

PowerCLI advanced troubleshooting

Remote Desktop Manager macOS – Enable integrated authentication with Kerberos

SSH algorithm support

Devolutions Server PowerShell

Essential information about credential property GUIDs in Devolutions Server

PowerShell connectivity methods to Devolutions Server

Run As AnyIdentity PowerShell scripts with execution context

Devolutions Gateway PowerShell

Legacy recording server migration tool

PowerShell auto-updater script for Devolutions Gateway

Workspace browser extension

How-to articles

Allow incognito mode with the Workspace browser extension

Deploy the current version of the Workspace browser extension in Firefox and Opera using GPOs

Deploy the Workspace browser extension in Google Chrome or Edge using GPOs

Issue using the Workspace browser extension with localhost with HTTPS

URLs comparing types

Website authentication

Workspace browser extension installation on Firefox

Workspace browser extension installation on Google Chrome

Workspace browser extension installation on Microsoft Edge

Workspace browser extension installation on Opera

Workspace browser extension troubleshooting connection logs

Workspace browser extension via native messaging

Knowledge base

Devolutions Web Login changes its name to Workspace browser extension

How-to articles

Enable autofill for Workspace Android app

Enable autofill for Workspace iOS app

Launch a session from the Workspace desktop app

Send application logs from the Workspace mobile app

Troubleshooting articles

Authentication changes causing login issues with Workspace

General Knowledge Base

Clear a browser's local storage

Clear Firefox's local storage

Clear Google Chrome's local storage

Clear Microsoft Edge's local storage

Clear Opera's local storage

Clear Safari's local storage

Devolutions login page does not open in the browser

Devolutions Send Standalone

Generate a self-signed server and client certificates with OpenSSL

Install root certificates

Login failed for UserX with SQL

Online backup, Online Drive, and Custom installer sections removed from Devolutions Portal

Security advisories

Use the Emergency Kit

Vault privacy for administrators and users

What is SHA-256?

Clear a browser's local storage

Contribute

Contributor guides
Edit this page

Click on your browser type to follow the steps to clear your browser's local storage:

Google Chrome
Firefox
Microsoft Edge
Safari
Opera

Give us Feedback