Lost the MFA set on the Remote Desktop Manager application

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This solution applies if you have set a MFA or an Application password on your Remote Desktop Manager application in File – Settings – Security and if you have lost your phone or locked yourself out of the application.

Solution

  1. Close Remote Desktop Manager.
  2. Find your RemoteDesktopManager.cfg configuration file and rename it "RemoteDesktopManager.old".

If the application was installed by default, you can locate the file:

  • For the Team Edition: %localappdata%\Devolutions\RemoteDesktopManager

  • For the Free Edition: %localappdata%\Devolutions\RemoteDesktopManager\Free

  1. Launch Remote Desktop Manager.
This solution applies if you have set a MFA or an Application password on your Remote Desktop Manager macOS application in ***File – Settings – Security*** and if you have lost your phone or locked yourself out of the application.

Solution

  1. Close Remote Desktop Manager macOS.
  2. Find your RemoteDesktopManager.cfg configuration file and rename it "RemoteDesktopManager.old".

If the application was installed by default, you can locate the file here: /Users/[Username]/Library/Application Support/com.Devolutions.RemoteDesktopManager

  1. Launch Remote Desktop Manager macOS.
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