Lost the MFA set on the data source

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The user lost their phone that contains the MFA for their data source. Note that this will not work for a lost master password on the local datasource.

Solution

Please refer to Lost the MFA set on Devolutions Server if you are a Devolutions Server user who lost their MFA.

Please refer to MFA set and lost on Devolutions Account or (Devolutions Online Drive) if you are a Devolutions Online Drive or Devolutions Account user who lost their MFA.

  1. Close Remote Desktop Manager.

  2. Find these two files and delete them:

    • RemoteDesktopManager.stv
    • RemoteDesktopManager.enc

     

    If the application was installed by default, you can locate the file:

    • For the Team Edition: %localappdata%\Devolutions\RemoteDesktopManager

    • For the Free Edition: %localappdata%\Devolutions\RemoteDesktopManager\Free

  3. Launch Remote Desktop Manager.


The user lost their phone that contains the MFA for their data source. Note that this will not work for a lost master password on the local datasource.

Solution

Please refer to Lost the MFA set on Devolutions Server if you are a Devolutions Server user who lost their MFA.

Please refer to MFA set and lost on Devolutions Account or (Devolutions Online Drive) if you are a Devolutions Online Drive or Devolutions Account user who lost their MFA.

  1. Close Remote Desktop Manager macOS.
  2. Find these two files and delete them:
  • RemoteDesktopManager.stv
  • RemoteDesktopManager.enc

If the application was installed by default, you can locate the file here: /Users/[Username]/Library/Application Support/com.Devolutions.RemoteDesktopManager

3. Launch Remote Desktop Manager macOS.

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