Capture network traffic with WireShark in Remote Desktop Manager

Wireshark is a widely used open source network analyzer that captures and displays real-time network traffic details. It is particularly useful for troubleshooting, protocol analysis, and network security.

  1. Download WireShark.

  2. Install the capture driver as requested. To do this, click the Install CHModBPF link and run the package installer.

  3. Relaunch WireShark and double-click the network interface that is being used (e.g., ethernet, wifi).

  4. This will launch the packet capture for that interface. You can confirm that packets are being captured as they appear in the window.

  5. Reproduce the connection failure using Remote Desktop Manager.

  6. End the capture by closing the WireShark window.

  7. Choose File - Save As and save the .pcapng file. If you need help troubleshooting, send it to service@devolutions.net.

  8. To clean up, uninstall the capture driver by choosing File - About WireShark.

  9. In Folders, double-click the link under Windows Extras. This will open a folder with various .pkg files

  10. Run the Uninstall ChmodBPG.pkg to remove the capture driver, and then close WireShark.

  1. Download WireShark disk images.

    There is no need to install WireShark into the Applications folder; you should be able to run it, directly from the disk images.

  2. Run the disk images.

  3. Install the capture driver as requested. To do this, click the Install CHModBPF link and run the package installer.

  4. Relaunch WireShark and double-click the network interface that is being used (e.g. ethernet, wifi).

  5.  This will launch the packet capture for that interface. You can confirm that packets are being captured as they appear in the window.

  6. Reproduce the connection failure using Remote Desktop Manager macOS.

  7. End the capture using the red square in the top-left of the WireShark window.

  8. Choose File - Save As… and save the .pcapng file. If you need help troubleshooting, send it to service@devolutions.net.

  9. To clean up, uninstall the capture driver by choosing File - About WireShark.

  10. In Folders, double-click the link under macOS Extras. This will open a folder with various .pkg files

  11. Run the Uninstall ChmodBPG.pkg to remove the capture driver, and then close WireShark.

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