Request One Identity Safeguard credentials in Remote Desktop Manager

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Once a One Identity Safeguard for Privileged Passwords entry is set up, its password can be requested by clicking on the entry's View password button.

One Identity Safeguard view password button
One Identity Safeguard view password button

If the Always ask password setting is enabled, then whoever uses the entry has to fill a password prompt. Similarly, if the Always prompt with list is enabled, the user has to choose an asset and account from the list when using the entry.

Request details

The appearance of the request details window may differ based on the configuration of One Identity Safeguard.

Request details window
Request details window

Once the request has been submitted and granted, a window containing the credentials should appear. Uncheck Mask the password to see the password or copy the credentials as per your needs.

Approved request
Approved request

Here is a list of all the possible request details users can be asked for, along with the context in which they can appear:

FIELDS DESCRIPTION
Emergency access Allows for immediate access, bypassing the approval process entirely.
Time Determine when the checkout request takes place between Now and Later.
Checkout date Specify a date for the checkout request to be sent. This field is only shown if Time is set to Later.
Duration Set the checkout duration in days, hours, and minutes. This option is automatically set to 1 minute if Automatically check in if possible is enabled.
Reason Lets the user choose a reason for checkout in a predetermined list.
Comment Allows entering a comment.
Automatically check in if possible When enabled, this option automatically checks in the credentials once they have been viewed or after 1 minute.
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