Lost the 2FA set on the Remote Desktop Manager application

This solution applies if you have set a 2FA or an Application password on your Remote Desktop Manager application in File – Options – Security and if you have lost your phone or locked yourself out of the application.

Solution

  1. Close Remote Desktop Manager.
  2. Find your RemoteDesktopManager.cfg configuration file and rename it "RemoteDesktopManager.old".

If the application was installed by default, you can locate the file:

For the Team Edition: %localappdata%\Devolutions\RemoteDesktopManager

For the Free Edition: %localappdata%\Devolutions\RemoteDesktopManager\Free

  1. Launch Remote Desktop Manager.