You may be asked by our support team to get the Log4Nets log. They’re located in the Devolutions Server web app App_Data folder.
Below are the files that should be present needed from this location
The DPS_Main.log is the important one in our context.
If they are not present, it's most likely because the Application Pool Identity cannot write in that folder, resolve it by giving this identity the modify permission on the App_Data folder.