In Devolutions Server, in the processor.log file of the Recording Server, you may encounter the error message Unable to save recording info to DPS.
2022-12-21 08:59:21,085 INFO Devolutions.Processor.ProcessorService.? [?] - MESSAGE: Frame count: 26, FPS: 5
2022-12-21 08:59:21,092 INFO Devolutions.Processor.ProcessorService.? [?] - MESSAGE: Saving recording to DPS
2022-12-21 08:59:21,410 ERROR Devolutions.Processor.ProcessorService.? [?] - MESSAGE: Error:
2022-12-21 08:59:21,411 ERROR Devolutions.Processor.ProcessorService.? [?] - MESSAGE: Detail:
2022-12-21 08:59:21,411 ERROR Devolutions.Processor.ProcessorService.? [?] - MESSAGE: Unable to save recording info to DPS
2022-12-21 08:59:21,419 INFO Devolutions.Processor.ProcessorService.? [?] - MESSAGE: Finished processing E:\Recording\collector\76d9c5e1-ac88-44bf-9b46-94f1adf7faa7.pcap.
Solution
Make sure that the DPSURL parameter in the processor.config file contains a URL that is reachable from the machine where the Recording Server is installed and that the URL does not end with "/".
<?xml version="1.0"?>
<Settings>
<DPSApiKey>xxxxxxxxxxxx</DPSApiKey>
<DPSApiKeyPasswordEncrypted>xxxxxxxxxxxx</DPSApiKeyPasswordEncrypted>
<DPSUrl>https://devolutions237.devolutions.loc</DPSUrl>
<MaxParallelProcess>8</MaxParallelProcess>
<MonitorFolder>C:\Temp\Recording\collector</MonitorFolder>
<OutputFolder>C:\Temp\Recording</OutputFolder>
</Settings>