Unable to Login to DVLS Account

Unable to log into a Devolutions Server account and receiving error message Invalid username/password or COMException - The user name or password is incorrect


  • With an access to a local Devolutions Server user to connect to the web interface.
    • Go to Administration - Server Settings - Authentication - Domain.
    • Make sure the administration credentials are configured: VaultADReader in Pre-Deployment Account Survey.
    • Once saved, you should be able to connect using AD credentials.
  • Without an access to a local Devolutions Server user.
    • Download an older version of the console.
    • Uninstall the new console first (from the control panel) and install.
    • You will be able to click the user button in the top bar to create an account (with admin rights), and then authenticate with that user.