This topic will cover both Teams/Enterprise licences and Platinum licences.
Teams/Enterprise
- Access the Devolutions Server web interface and connect using an administrator account.
- Go to the Administration tab.
- Go to the Server Settings – Authentication – Domain page.
Domain - Click on the Diagnostics button to the top right.
Diagnostics - Set the Diagnostic type option to Get groups by user.
Get groups by user - Enter a username from the problematic group in the Parameter field.
- Set the Strategy option to Directory entry token group.
Strategy - Click on Get Diagnostic.
Get Diagnostic Button
If this fails, instead use Directory entry token group (Legacy) or Recursively in the Strategy dropdown.
- Close this window by clicking on Close.
- Click on Advanced Settings.
Advanced Settings Button - Under Strategy, change the Get groups by user option to the one selected in step 7.
Strategy – Get groups by user - Click on OK to save the changes.
Platinum
- Access the Devolutions Server web interface and connect using an administrator account.
- Go to the Administration tab.
- Go to the Server Settings – Authentication – Domains page.
Domains - Click on the Diagnostics button to the right of the correct domain.
Diagnostics Button - Set the Diagnostic type option to Get groups by user.
Get groups by user - Enter a username from the problematic group in the Parameter field.
- Set the Strategy option to Directory entry token group.
Strategy - Click on Get Diagnostic.
Get Diagnostic Button
If this fails, instead use Directory entry token group (Legacy) or Recursively in the Strategy dropdown.
- Close this window by clicking on Close.
- Click on Edit.
Edit - Click on Advanced Settings.
Edit – Advanced Settings - Under Strategy, change the Get groups by user option to the one selected in step 7.
Strategy – Get groups by user - Click on OK, and then Update to save the changes.