Domain group membership is not retrieved properly

The following steps are the same for Teams, Enterprise, and Platinum licenses.

  1. Access the Devolutions Server web interface and connect using an administrator account.
  2. Go to the Administration tab.
  3. Go to the Server Settings – Authentication – Domain page.
    Domain
    Domain
  4. Go to your domain anb click on the Diagnostics button.
    Diagnostics
    Diagnostics
  5. Set the Diagnostic type option to Get groups by user.
    Get groups by user
    Get groups by user
  6. Enter a username from the problematic group in the Parameter field.
  7. Set the Strategy option to Directory entry token group.
    Strategy
    Strategy
  8. Click on Get Diagnostic.
    Get Diagnostic Button
    Get Diagnostic Button

If this fails, instead use Directory entry token group (Legacy) or Recursively in the Strategy dropdown.

  1. Close this window by clicking on Close.
  2. Go to your domain et click on the Edit button.
    Edit
    Edit
  3. Click on Advanced Settings.
    Advanced Settings Button
    Advanced Settings Button
  4. Under Strategy, change the Get groups by user option to the one selected in step 7.
    Strategy – Get groups by user
    Strategy – Get groups by user
  5. Click on OK to save the changes.
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