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Devolutions Knowledge Base
Securely send a file to our team
Ticketing system
Remote Desktop Manager
How-to articles
Add a template as a custom Tool
Add web links in macros & script & tools sessions
Allow access to your PC from outside your PC's network
Allow open multiple connections
Application passwords setup
Apply policies
Automating Remote Microsoft Management Console (MMC)
Batch edit in Remote Desktop Manager
BeyondTrust configuration
Certificate security provider in a published app environment
Change SSH color and font
Clear web browser cache
Command line arguments
Compromised (pwned) password check
Configure 1Password with integrated mode
Configure a Bitwarden entry in Remote Desktop Manager
Configure a credentials prompt on every connection to a Devolutions Hub Personal data source
Configure a custom download path for Devolutions Updater
Configure a Devolutions Server cross vault credential sharing entry
Configure a password depot entry in Remote Desktop Manager
Configure a secure gateway
Configure a VPN for multiple sessions
Configure a VPN with an existing session
Configure an Active directory synchronizer entry in Remote Desktop Manager
Configure an Azure Bastion entry in Remote Desktop Manager
Configure ConnectWise (ScreenConnect) 5
Configure Devolutions Server PAM in Remote Desktop Manager
Configure Google Authenticator 2-factor authentication
Configure LAPS with a custom credentials entry
Configure Psono in Remote Desktop Manager
Configure SQL Server for protected Users with integrated security
Configure the KeePass plugin with Remote Desktop Manager
Configure Workspace 2-factor authentication
Configure Yubikey 2-factor authentication
Convert a website (legacy) entry to a website entry
Copy buttons for custom fields
Copy entries from your user vault to a vault
Create a list of credentials
Create a Microsoft L2TP VPN entry
Create a vault template
Create log files with variables
Create popup messages for entries
Create saved searches with smart folders
Creating shortcuts
CyberArk AAM test certificate authentication
CyberArk Dashboard configuration and use
CyberArk entry types
CyberArk PSM integration scenarios
Data migration
Delinea Secret Server single sign-on
Disable developer tools in embedded website sessions
Disable legacy security in Remote Desktop Manager
Disable Remote Desktop Manager auto update
Display RDP on multiple monitors
Download the KeePass plugin
ECCN number for Remote Desktop Manager
Edit hosts file
Enable MFA for users
Enable offline mode for an advanced data source
Enable offline Mode in a Devolutions Hub Personal data source
Enable offline Mode in Devolutions Online Drive
Enable Remote Desktop Manager to receive new update
Enable SQL Azure with Azure Active Directory with MFA
Enable temporary access
Enterprise deployment of Remote Desktop Manager
Entry types events settings
Event auto typing macro
Establish a remote access to a Linux machine with Remote Desktop Manager
Execute a PowerShell prior to opening a connection
Export and import data sources configuration
Export and import entries
Export and import favorites
Export and import the configuration file
Export and import user specific settings
Export and import vaults
Handling RDP connections
Implement the custom login mode
Import a CSV file as a password list with hostnames
Import credential entries from a CSV file using templates
Import credentials from KeePass
Installing Remote Desktop Manager Linux on an unsupported Distro
Integrate Devolutions Hub Business in Remote Desktop Manager
Keep in memory My personal credentials
Keep tabs open
KeePass plugin installation on a RDS
Keeper credential entry settings
Keyboard shortcuts customization in Remote Desktop Manager Windows
Launch RemoteApp with Remote Desktop Manager
Link accounts in Remote Desktop Manager Windows
Make selections in terminals or consoles through Remote Desktop Manager
Migrate from Devolutions Online Drive to Devolutions Hub Personal
Migrate from one type of database to another
Migrate from security groups (legacy) to user groups
Multiple types of connections to a single computer
Ad-hoc launch with a template
Folders and dynamic variables
Host with templates
Open RD Gateway only when unable to ping host
OTP autofill with the Workspace browser extension
OTP usage with entries
Passcode prompt when opening an entry
Portable Remote Desktop Manager version
Register licenses in earlier versions
Register your integration module license
Reinstall Remote Desktop Manager
Remote Desktop Manager typing macro to perform authentication
Remote Desktop services
Remote installation with PSExec
Remove a registered fingerprint
Rename Azure AD accounts domain
Ribbon default visibility
Run as another user
Built-in RunAs
Manual RunAs
User specific settings RunAs
Running Remote Desktop Manager as another user
Running the Remote Desktop Manager synchronizer from a centralized server
Secret server entry configuration
Send a sanitized copy of your configuration file
Send SSH Shell logs and verbose
Send your database schema to Devolutions support
Session recording
Set a language for the tree view
Set up an SSH tunnel
Broadcast actions in SSH sessions
Set up the usage of the session credentials to launch a tool
Set up user vault credentials in Remote Desktop Manager
SQL Server data source with integrated security
SQL Server database migration best practices
SQL Server maintenance plans
SSH configuration for Remote Desktop Manager's FIPS 140-2 compliance
Subscribe to the announcements forums
Switch back to the old color scheme
Team tips
Test variables
TheGreenBow VPN configuration
Theme system
Image list
Tunnel local webcam through RDP sessions
Turn off the built-in password manager in your browser
Upgrading from Remote Desktop Manager Free to Remote Desktop Manager team
Use BlueTally in Remote Desktop Manager
Use different versions of the same application
Use Mosh in Remote Desktop Manager through WSL
Use multiple Edge website entries with different credentials in Remote Desktop Manager
User specific settings encryption migration
Verbose logs level in SSH Shell
View multi-row for open session tabs
VPN groups
VPN routing
VPN with offline mode
Troubleshooting articles
1Password – only latest entries are displayed
2FA set and lost on Devolutions Account or (Devolutions Online Drive)
Access violation exception error in RDP sessions
Active Directory synchronizer error
Active Directory synchronizer permissions
AdalException error
Adding a new entry in the user vault on SQL Azure does not work
AggregateException - one or more errors occurred
Amazon S3 Explorer issues
Application requires Devolutions Server version greater or equal than...
ARD is unable to connect to a host
ARD is unable to connect to the computer
Azure SQL connection issues
Azure SQL error - connection failed due to mismatch of users during the authentication process
Azure SQL update with selection screen
BeyondTrust issues
Black screen with an ARD session
Blank page issues in a Citrix environment
Caching
Carbon Black user32.dll error
Chrome is unable to launch in embedded mode
Cisco AnyConnect
Cisco AnyConnect connection issues
Cisco ASDM unable to launch after updating ASDM
Citrix environment Windows crash
Citrix infrastructure with black border in Remote Desktop Manager
Clipboard diagnostic
Configure a Microsoft VPN with a preshared key
Connections are missing
Data recovery
Data source initial troubleshooting
Database upgrade
Debugging
Devolutions Account - inactive account
Disappearing Navigation pane
Display issue in the dashboard
Documentation tab is empty
ERRCONNECT_TLS_FAILED (0x00000008)
Error code FAIL (-1) non specific error
Focus issue with Windows 7 and 2012
Force quit the Remote Desktop Manager application
Forticlient
FIPS (encryption)
FortiClient VPN
High CPU usage
High DPI issues
Hung Remote Desktop Manager dump file creation
Security disclaimer for sending a dump file
Install-Package - the following commands are already available on this system
Integrated security issues with SQL Server
Invalid certificate error when updating Remote Desktop Manager
Invalid password entered
InvalidOperationException - no space available to display the lines
IOException - the process cannot access the file
Jump (Remote Desktop Manager agent) troubleshooting guide
KeePass troubleshooting
Keeper Enterprise unexpected error
Kernelbase.dll crash error
Key agent is unable to start
Key not present in the dictionary
LastPass two-factor authentication
Lost Remote Desktop Manager configuration
Lost the 2FA set on Devolutions Server
Lost the 2FA set on the data source
Lost the 2FA set on the Remote Desktop Manager application
Microsoft RDP automatic logon issues
Microsoft RDP display issues
Microsoft RDP errors
Microsoft RDP is unable to store passwords on the local computer
Microsoft RDP licensing protocol error
Microsoft RDP logging off hangs Remote Desktop Manager Windows
Microsoft RDP logoff issues
Microsoft RDP memory and performance issues
Microsoft RDP missing mapped drives
Microsoft RDP printer redirection
Microsoft RDP protocol error
Microsoft RDP RD Gateway credentials fail
Microsoft RDP RD Gateway credentials prompt
Microsoft RDP reconnect issues
Microsoft RDP sessions work using mstsc.exe but not in Remote Desktop Manager
Microsoft VPN
Missing Navigation pane
Missing opened VPN from list
Missing sessions from the Navigation pane
Net corrupted system file
Net Runtime optimization service issues
Network devices
Non-admin users are unable to view passwords
Offline Mode
OpenVPN enter wrong credentials
OpenVPN loses connection at launch
Password Manager Pro
Performance data sources
Performance diagnostic
Proxy authentication required error
Putty embedded mode
RDC Manager
RDP issues after updating to Remote Desktop Manager version 2023
RDP username automatically changed if the client is Azure AD joined on Windows 11
Record asks for FFmpeg installation path
Red X in the Navigation pane or credential List
Remote Desktop Manager does not start
Remote Desktop Manager macOS RDP failed to connect to the host
Remote Desktop Manager macOS sound issues
Remote Desktop Manager macOS Unknown error (0x0000001C)
RPC troubleshooting
Run Remote Desktop Manager under application verifier
SAML troubleshooting for CyberArk dashboard
Secret Server script
Separate credentials from sessions
Session focus issues
Session tools
Slow dashboard after application update
Sonicwall Global VPN client
SQL Azure one or more errors occurred
SQL Azure troubleshooting
SQL Server connectivity troubleshooting
SQL Server performance troubleshooting
SqlException - column, parameter, or variable
SSH application keypad not working
SSH Shell entry failed to connect
SSH Shell supported ECDSA keys
Startup performance
Startup performance
Status bar in WebViews stays in focus
Switch between SQL Azure data sources with MFA
TaskCanceledException - a task was canceled
Third-party clipboard issue
Tree view discriepancies
Troubleshooting
Type clipboard message error
Unable to close fullscreen RDP sessions
Unable to connect to the data source
Unable to connect with your Devolutions Account
Unable to delete from the favorites menu
Unable to delete the license
Unable to export a data source
Unable to export entries
Unable to open Remote Desktop Manager
Unable to uninstall – missing MSI file
Unable to uninstall Remote Desktop Manager
Unable to uninstall/update Remote Desktop Manager
Unable to use the $PASSWORD$ variable
Unable to validate the license online
Updates remove the Remote Desktop Manager icon from the taskbar
User connection mismatch
User interface error
User is unable to create templates
VMware
Web browser Firefox
Web browser Firefox executable path
Web browser Google Chrome
Web browser Internet Explorer
Welcome page
WMI troubleshooting
Knowledge base
Account brokering not available for certain tools
Add an RDP (session) entry
Allow range open
Automatically detect and bypass jump host for direct connections in local network
Block MS RDP to only use Remote Desktop Manager
Certificate validation
Clear cache of Dell iDrac entries in Remote Desktop Manager
Compare editions
Configure a aX.509 certificate credential entry type
Configure a credential redirection entry in Remote Desktop Manager
Configure a firearm entry in Remote Desktop Manager
Configure a report entry in Remote Desktop Manager
Configure an access code entry in Remote Desktop Manager
Configure Barracuda add-on
Configure VMware's PowerCLI for use by Remote Desktop Manager
Connect with su-user in SSH sessions
Create a RDP session
CyberArk integration – acces denied for certain technologies
CyberArk integration – license requirements
CyberArk MFA delimiter in Remote Desktop Manager
CyberArk system safe filtering
Data report
Convert virtual folders in Remote Desktop Manager
Deprecated data sources
Deprecated entries
Devolutions Organization is deprecated
Download Microsoft Edge Chromium
Enable super pan in an RDP entry
Encrypting file system message
Favorite Duo push method
Going password-less with Remote Desktop Manager and CyberArk
Hide the legacy security removal warning box in Remote Desktop Manager
Import credentials
Inheritance in Remote Desktop Manager
IP address list entry
IT asset entry
IT glue information
List of Internet endpoints accessed by Remote Desktop Manager
Load from system information
Locate the configuration file
Memory usage – Windows
Microsoft RDP API hooking
Move permission
Offboarding users
PAM partners integration
Password strength rating
Protocol handler
Quick Connect
RDP clarification and information
RDP reconnect mode
RDP sessions memory tuning
Remote Desktop Manager Security Dashboard
Restore the RDP file association with mstsc.exe
Screen sizing mode in Remote Desktop Manager
Security providers – Argon2 parameters
Security providers best practices
Send an error report
Send application logs
Send information to SSH sessions using a typing macro in Remote Desktop Manager
Sending Windows credentials to TeamViewer
Session disconnect randomizes the focus on tabs
SFTP vs. SCP entries
Software license agreement
SQL Server always on availability groups
Syntax highlighting
Templates default path
Ticketing service
Understand Remote Desktop Manager licensing
Use multiple versions of a third-party application
Version schema compatibility for Remote Desktop Manager and Devolutions Server
Wake on LAN
Windows Credential Manager
Remote Desktop Manager macOS
How-to articles
Enable debug WebView for embedded Safari in Remote Desktop Manager macOS
Keyboard shortcuts customization in Remote Desktop Manager macOS
Link accounts in Remote Desktop Manager macOS
Remote Desktop Manager macOS configure 1Password
Remote Desktop Manager macOS configure Password Manager Pro
Remote Desktop Manager macOS Custom installer
Remote Desktop Manager macOS enable and send session logs
Remote Desktop Manager macOS enable RDP Remote Tools
Remote Desktop Manager macOS enable Smart Cards authentication
Remote Desktop Manager macOS keyboard type
Remote Desktop Manager macOS typing macro to perform authentication
Troubleshooting articles
Remote Desktop Manager macOS caching
Remote Desktop Manager macOS license registration
Remote Desktop Manager macOS Offline mode
Remote Desktop Manager macOS RDP cannot copy file/image
Remote Desktop Manager macOS reset layout
Remote Desktop Manager macOS SSH issues
Knowledge base
IP address list entry
Security group management (Legacy)
Remote Desktop Manager mobile
Remote Desktop Manager Android
How-to articles
Remote Desktop Manager Android configure the autofill
Remote Desktop Manager Android delete the application registration
Remote Desktop Manager Android import data source configuration
Remote Desktop Manager Android import Devolutions Online Drive
Remote Desktop Manager Android install and register
Remote Desktop Manager Android offline mode
Remote Desktop Manager Android Show deprecated data source types
Remote Desktop Manager iOS
How-to articles
Mobile device management configuration from Remote Desktop Manager
Remote Desktop Manager iOS create a new data source
Remote Desktop Manager iOS import data source configuration
Remote Desktop Manager iOS in offline Mode
Remote Desktop Manager iOS send RDP logs to Devolutions support
Devolutions Server
How-to articles
Add a proxy in Devolutions Server
Authentication migration tool
Azure Portal configuration guide Microsoft Authentication
Change the listening port of the Recording Server after installation
Configure a client data source
Configure an SMTP server
Configure an SMTP email
Configure an SMTP email with Azure
Configure Devolutions Server to always be available
Configure Devolutions Server to use integrated security
Configure PAM domain account provider through Devolutions Gateway
Configure RemoteFX for the RDP WebClient
Configure SSL
Configure the Recording Server
Configure Windows authentication
Create a Devolutions Server data source with an application key
Create a Devolutions Server staging instance
Create an AnyIdentity PAM provider
Create an Azure AD PAM provider
Create Windows users provider
Download or view a recording session
Enable emergency login code authentication
Enable the Devolutions Server Log4Net log
Enable the Recording Server log
Enable the server-side synchronizer
Encrypting the web.config file
LDAPS enforcing usage
Least privileges for Active Directory password
Link accounts in Devolutions Server
Manage encryption keys
Move the Devolutions Server website at the default website root
Okta configuration
Prevent Remote Desktop Manager and the Workspace app from disconnecting when switching network
Preventing SQL timeouts with Devolutions Server
Recycle Devolutions Server application pool nightly
Remove the security provider
Roll back to a previous installation of Devolutions Server
Send a trace report
Send Devolutions Server database schema to Devolutions support
Stop caching users and user groups.
Update your registration serial after a renewal
View Devolutions Server logs
WinRM and trusted hosts list
Troubleshooting articles
Blank login page on Windows Server 2016
CryptographicException - bad data
Domain group membership is not retrieved properly
Failed request tracing in IIS
Configure failed request tracing
Consult the failed request tracing log
Enable failed request tracing in IIS
HTTP Error 500.19 - internal server error
HTTP Error 500.30 - ASP.NET Core app failed to start
IIS logging
Missing encryption file error
SecurityTokenInvalidIssuerException - IDX10205
Service scheduler not showing in the dashboard
The INSERT statement conflicted with the FOREIGN KEY
The redirect URI specified in the request does not match the redirect URI configured for the application
The remote server returned an error (400) bad request
The specified 'redirect_uri' is not valid for this client application.
TLS management
Unable to import Azure AD users or groups
Unable to log into a Devolutions Server account
Unable to save recording info to Devolutions Server
Upgrade process issues
User vault disappears after upgrade
Knowledge base
Access URI
Add X-Forwarded-For column in IIS 8.5 and later versions
Backup and restore Devolutions Server
Command line interface
Deploy in a high-availability or load-balancing environment
Devolutions Server Console command line interface
Devolutions Server security dashboard
Devolutions Server security hardening
Generate script for database permissions
Identify the server answering on a high availability topology
Important operations with Devolutions Server
Installation requirements
IP address list entry
List of Internet endpoints accessed by Devolutions Server
PAM usage policies
Ports and firewalls
Pre-deployment account survey
Scheduler service general information
SQL Server express configuration
Syslog documentation
Upgrade process bullet list
Use X-Forwarded-For
User agent
Devolutions Gateway
How-to articles
Launch an RDP session in a web client
Use Devolutions Gateway with an external browser
Use the NLA option for an RDP connection via Devolutions Gateway
Troubleshooting articles
Install Devolutions Gateway side by side method not found
RDP web client not showing
Knowledge base
Devolutions Gateway recording path
Devolutions Gateway tunnel connection type
Devolutions Hub Business
How-to articles
Create an Azure AD PAM provider
Creating a shared one-time password entry
Export data from Devolutions Hub Business with PowerShell
Import & export data with Devolutions Hub Personal
Import CSV files in Devolutions Hub Business with Devolutions Hub Importer
Modify an existing SSO configuration for Azure AD provisioning
Private key management
Restore a user vault
Troubleshooting articles
Access denied errors
Disable login & MFA prompt with Devolutions Hub Business
Domain validation troubleshooting
Invalid client ID or secret with Microsoft SSO
Invalid Devolutions Hub Business serial key
No team license found in Remote Desktop Manager with Devolutions Hub Business
Knowledge base
CSV files import strategies and format with Devolutions Hub Importer
Devolutions Password Hub changes its name to Devolutions Hub
Hosting region for Devolutions Hub Business
List of Internet endpoints accessed by Devolutions Hub
Devolutions Hub Personal
How-to articles
Integrate Devolutions Hub Personal in Remote Desktop Manager
Moving to Devolutions Hub Personal
Devolutions PowerShell Modules
Remote Desktop Manager PowerShell
Change default working directory
Change the default PowerShell version in Remote Desktop Manager Windows
Create a custom field report
Devolutions.PowerShell core module
Essential information about credential property GUIDs in Remote Desktop Manager
PowerCLI advanced troubleshooting
Remote Desktop Manager macOS – Enable integrated authentication with Kerberos
SSH algorithm support
Devolutions Server PowerShell
Essential information about credential property GUIDs in Devolutions Server
PowerShell connectivity methods to Devolutions Server
Run As AnyIdentity PowerShell scripts with execution context
Devolutions Gateway PowerShell
Legacy recording server migration tool
PowerShell auto-updater script for Devolutions Gateway
Workspace browser extension
How-to articles
Allow incognito mode with the Workspace browser extension
Deploy the current version of the Workspace browser extension in Firefox and Opera using GPOs
Deploy the Workspace browser extension in Google Chrome using GPOs
Issue using the Workspace browser extension with localhost with HTTPS
URLs comparing types
Website authentication
Workspace browser extension installation on Firefox
Workspace browser extension installation on Google Chrome
Workspace browser extension installation on Microsoft Edge
Workspace browser extension installation on Opera
Workspace browser extension troubleshooting connection logs
Workspace browser extension via native messaging
Knowledge base
Devolutions Web Login changes its name to Workspace browser extension
Workspace apps
How-to articles
Enable autofill for Workspace iOS app
Launch a session from the Workspace desktop app
Offline mode
Send application logs from the Workspace mobile app
Troubleshooting articles
Authentication changes causing login issues with Workspace
General Knowledge Base
Clear a browser's local storage
Clear Firefox's local storage
Clear Google Chrome's local storage
Clear Microsoft Edge's local storage
Clear Opera's local storage
Clear Safari's local storage
Generate a self-signed server and client certificates with OpenSSL
Install root certificates
Login failed for UserX with SQL
Online backup, Online Drive, and Custom installer sections removed from Devolutions Portal
Security advisories
Vault privacy for administrators and users
What is SHA-256
Devolutions Server
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