Domain group membership is not retrieved properly

The following steps are the same for Teams, Enterprise, and Platinum licenses.

  1. Access the Devolutions Server web interface and connect using an administrator account.

  2. Head over to the Administration tab, and go to the Server SettingsAuthenticationDomain page.

Domain authentication settings
Domain authentication settings
  1. Click on the Diagnostics button of the desired domain.

Diagnostics button
Diagnostics button
  1. Set the Diagnostic type option to Get groups by user.

Get groups by user
Get groups by user
  1. Enter a username from the problematic group in the Parameter field.

  2. Set the Strategy option to Directory entry token group.

Choose a strategy
Choose a strategy
  1. Click on Get Diagnostic.

Getting diagnostic
Getting diagnostic

If this fails, instead use Directory entry token group (Legacy) or Recursively in the Strategy dropdown.

  1. Close this window by clicking on Close.

  2. Go to the domain and click on the Edit button.

Domain Edit button
Domain Edit button
  1. Click on Advanced Settings.

Advanced settings button
Advanced settings button
  1. Under Strategy, change the Get groups by user option to the one selected in step #7.

Get groups by user strategy
Get groups by user strategy
  1. Click on OK to save the changes.

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