Approve temporary access to an entry in Devolutions Server

The Temporary Access feature allows users to request a temporary elevation of their permissions for a specific entry. The approver must then approve or deny the request.

To learn how to view your past and current requests, go to View temporary access requests.

To learn how to respond to a request, go to Approve/Deny temporary access requests.

View temporary access requests

To view all your past and current requests, you must use the following Pending Access Requests box to open the Temporary Access Requests window.

In the Temporary Access Requests window, you can see all your temporary access requests and sort them by Status, Requested By, Connection Name, Requested on, Requested start time, Requested end time, Requested duration, Authorized duration and Approver.

It is also possible to display only certain requests with the Status drop-down menu or with the filter bar at the top.

Using View (eye icon), you can view the Request message and the Authorization message of a specific request.

Finally, clicking on Approve request or Deny request opens the Temporary Access Response window, which is described in the next section.

Approve/Deny temporary access requests

To respond to a request, you need to open the Temporary Access Response window. There are two ways to access it.

The first option is to use the Pending Access Requests box (see image below) in the Overview tab of your Dashboard. Clicking on either the green check mark (approve the request) or the red "X" (deny the request) next to a request will open the Temporary Access Response window.

The second option requires you to go through the other Pending Access Requests box described in the previous section. Whatever way you choose to access the response window, the result will be the same.

This view is divided into two sections:

• The Request Info section contains information about the user's request. Because this was done on the user's side, fields in this section cannot be edited. You can view the Entry's dependencies such as linked credentials and VPNs. Note that linked entries must be in the same vault. Credentials with PAM linked to regular vaults are not included.
• The Response Parameters section allows you to change the temporary access duration specified by the user. It is also possible to write a message to the user explaining your decision, but it remains optional.

Clicking on Approve request or Deny request will approve or deny the request, depending on what you selected earlier.

Revoke temporary access

After the approbation, for any reason, you may revoke the user's temporary access by clicking on View Details again, then Revoke. Be sure you want to do this first, since to regain access to the entry, they will need to make another request. Otherwise, their access will end within the set time frame.