The level of support provided, as well as the priority assigned to customer’s support requests, will depend on the specific support plan selected or purchased, and on the severity level of the issue reported.
The table below outlines the various support plans offered by Devolutions, each plan defining a distinct scope of customer support and technical assistance:
| Standard plan | Extended plan | Premium plan | |
|---|---|---|---|
| Support level priority | Normal | High | Highest |
| 24/7 access to our community forum, documentation, and Devolutions Academy | |||
| Online community forum support | |||
| Email support | |||
| Live chat support | |||
| Phone support | |||
| 24/7 online community forum and email support | |||
| 24/7 VIP access to Customer Portal | |||
| Dedicated VIP Slack or Teams channel | |||
| Dedicated customer success manager | |||
| Consulting, security guidance, and training (6 hours per year) |
For more information, consult our full Support Services Addendum.
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