In Devolutions Hub, many situations can trigger an Access denied error. Here are the most common messages and their solutions.
List of Errors
Activate your Two-Step Verification on your account.
| Description | The two-factor authentication login was enforced on the Devolutions Hub Business. |
| Solution | All users that connect to this Devolutions Hub Business need to have a two-factor authentication configured on their Devolutions Account. Please follow the displayed instructions. |
Enter your emergency reset code.
| Description | This user did a Forgot password on their Devolutions Account for their Devolutions Hub Personal. |
| Solution |
Enter your Emergency reset code. The Emergency reset kit was provided at the first login after the initial creation of the Devolutions Hub Personal. It is a mandatory step in the creation process. You can search for a PDF file titled "Devolutions Hub Personal Emergency Kit". There is no way to recover it if the Emergency reset kit cannot be located. |
Please contact your administrator to be allowed to use Devolutions Web Login.
| Description | This user is not allowed to access this Devolutions Hub Business via the Devolutions Web Login Companion Tool. |
| Solution | The user needs to contact their Devolutions Hub Business administrator or any user that has the permission to manage users to enable their access. |
Please contact your administrator to enable your account.
| Description | This user was disabled in Devolutions Hub Business. |
| Solution | The user needs to contact their Devolutions Hub Business administrator or any user that has the permission to manage users to enable their access. |
Please contact your administrator to request an invitation.
| Description | This user account does not exist in the Devolutions Hub Business. |
| Solution | An administrator or any user that has the permission to manage users needs to invite the user with their Devolutions Account in this Devolutions Hub Business. |
Please contact your administrator to request an invitation OR Enter your emergency reset code.
| Description | This user did a Forgot password on his Devolutions Account and is the owner of the Devolutions Hub Business. |
| Solution |
Is there another administrator or any user that has the permission to manage users?
The Emergency reset kit was provided at the first login after the initial creation of the Devolutions Hub Business. It is a mandatory step in the creation process. You can search for a PDF file titled "Devolutions Hub Emergency Kit huburlxxxx.devolutions.app".
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We detected a forgot password. In order to regain access to this Hub, please contact your administrator to request a new invitation.
| Description |
This user did a Forgot password on their Devolutions Account and is not the owner. This action cuts the link with the Devolutions Hub Business. Note: If the Devolutions Account has more than one hub, it will cut the link to all of them. |
| Solution | An administrator or any user that has the permission to manage users needs to re-invite this user. This invitation will establish the link with the Devolutions Hub Business. |
We detected a forgot password or a lost your phone (unpaired). In order to regain access to this Hub, please contact your administrator to request a new invitation.
| Description |
This user's phone pairing is broken for the private key push notification storage method. |
| Solution |
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Devolutions Workspace is disabled for this user on this hub.
| Description | This user is not allowed to access this Devolutions Hub Business via the Devolutions Workspace Companion Tool. |
| Solution | The user needs to contact their Devolutions Hub Business administrator or any user that has the permission to manage users to enable their access. |
Your IP address is not allowed.
| Description | The IP address of this user is not in the IP Allowlist. |
| Solution | The user needs to contact their Devolutions Hub Business administrator. |
Your license is invalid; please contact your administrator. If you believe this is an error, contact support.
| Description | The trial or paid license for Devolutions Hub Business has expired. |
| Solution | The Devolutions Hub Business owner must buy or renew the license. |
Your hub has been disabled; contact your administrator.
| Description | This Devolutions Hub Business was locked or a bug occurred between the license and the link to the Devolutions Hub Business. |
| Solution | Please contact our support team. |