The Emergency kit contains a key that will be required in case the Devolutions Account password is lost or reset. If the password is forgotten, the emergency key is the only way to recover access to Devolutions Hub. The key restores the link between your Devolutions Account and your Devolutions Hub (Devolutions Hub Business and Devolutions Hub Personal).
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Go to your Devolutions Account.
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Click Forgot Password to receive an access code via email.
Make sure that you have the Emergency kit at hand before clicking on Next.
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Select I understand and accept the risks and click Next.
Forgot Password -
Enter the access code received by email.
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Type the new password.
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Go to the Devolutions Hub Business.
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The emergency reset code page opens.
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Enter the emergency reset code version.
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Click on the lock to access the Devolutions Hub Business.
Click on the lock to access your Devolutions Hub Business
The Emergency kit can be reset and downloaded again by going to Administration – Emergency kit – Reset Emergency kit in the Devolutions Hub.
Here is what the Devolutions Hub Emergency kit file looks like when opened.
Devolutions does not retain the encryption keys; therefore, it is imperative to maintain a secure and reliable method for regaining access in the event of an emergency. After six months, Devolutions Hub Business will prompt Hub owners to validate their emergency key. This allows owners to verify that their current emergency key remains valid and accessible, or to generate a new one if required.
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