This feature is only available in Remote Desktop Manager with an advanced data source, for instance Devolutions Server.
The Ticketing service feature helps you distribute information to all users of the ticketing system that is used inside Remote Desktop Manager. The purpose of this integration is to be able to create tickets into your ticketing system directly from Remote Desktop Manager.
You can find this feature in Administration – System Settings – Advanced – Ticketing Service in Remote Desktop Manager.
If you are using a Devolutions Server data source, you can also access it via the web interface in Administration – System Settings – Ticketing Service.
Jira
You will need to create an API token to complete the configuration.
SETTINGS | DESCRIPTION |
|---|---|
Ticketing type | The ticketing system you use integrated with Remote Desktop Manager. As of now, only Jira and ServiceNow are supported. |
Ticketing server URI | The URL to reach your instance of Jira. |
Username | The username of the account used to create the API token. |
API token | The API token created beforehand. If not already done, follow the link above. |
Default filter | This field is required; you must have at least one favorite filter in Jira. |
Ticketing enforcement | Your preference between enforcing this ticketing service or not. |
ServiceNow
SETTINGS | DESCRIPTION |
|---|---|
Ticketing type | The ticketing system you use integrated with Remote Desktop Manager. As of now, only Jira and ServiceNow are supported. |
Ticketing server URI | The URL to reach your instance of ServiceNow. |
Client ID | The Client ID of the account. |
Client secret | The Client secret of the account. |
Default filter | This field is required; you must have at least one favorite filter in ServiceNow. |
Ticketing enforcement | Your preference between enforcing this ticketing service or not. |
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