This article provides solutions to licensing issues encountered across Devolutions products. If none of the solutions resolve the issue, please contact our customer support team at service@devolutions.net.
Licenses cannot be manually added in the Devolutions Portal. For any issues or irregularities related to license display, please contact our sales team at sales@devolutions.net.
Removing expired licenses is a recommended best practice that can help resolve current issues and prevent future ones.
Licenses for Remote Desktop Manager, Devolutions Launcher, and Module are not assigned in Devolutions Server and Devolutions Hub.
Confirm that old licenses have been removed.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
OSC key is used in a version older than 2025.2.
Contact our sales team to get a licorice key type.
Confirm that old licenses have been removed.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
Devolutions Server version is older than 2025.1 and the license does not meet the required criteria.
Contact our sales team for a licorice key.
Confirm that old licenses have been removed.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
Confirm that old licenses have been removed.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
Contact our sales team for a licorice key.
Confirm that old licenses have been removed.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
System fails to detect an Enterprise license for Remote Desktop Manager, Devolutions Server, and Devolutions Hub.
Confirm that old licenses have been removed.
Add the new license via the
.licfile.Verify that the new license has been added.
Refresh cache using CTRL + F5.
This account does not have an assigned license or the license is expired. Ask your administrator to assign you a license
Confirm that a license has been assigned to the user.
The .lic file cannot be found.
Contact our sales team so they can provide you with the
.licfile.Confirm that old licenses have been removed.
Add the new license via the
.licfile.Check that the license is properly assigned to the user(s).
A key was provided as part of an older package purchase, but it is no longer compatible and cannot be added.
The key is no longer necessary.
The person who communicated with our sales team (main contact) is the one who received the .lic file via email. This file contains a JSON Web Token (JWT). You can import and register the license while offline using the .lic file.
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