Cet article fournit des solutions aux problèmes de licence rencontrés avec les produits Devolutions. Si aucune des solutions ne résout le problème, veuillez contacter notre équipe de soutien à la clientèle à service@devolutions.net.
Licenses cannot be manually added in the Devolutions Portal. For any issues or irregularities related to license display, please contact our sales team at sales@devolutions.net.
Removing expired licenses is a recommended best practice that can help resolve current issues and prevent future ones.
Licenses for Remote Desktop Manager, Devolutions Launcher, and integration module are not assigned in Devolutions Server and Devolutions Hub.
Confirmer que les anciennes licences ont été supprimées.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
La clé OSC est utilisée dans une version antérieure à 2025.2.
Contact our sales team to get a licorice key type.
Confirmer que les anciennes licences ont été supprimées.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
Devolutions Server version is older than 2025.1 and the license does not meet the required criteria.
Contact our sales team for a licorice key.
Confirmer que les anciennes licences ont été supprimées.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
Confirmer que les anciennes licences ont été supprimées.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
Contact our sales team for a licorice key.
Confirmer que les anciennes licences ont été supprimées.
Verify that the new license has been added.
Check that the license is properly assigned to the user(s).
System fails to detect an Enterprise license for Remote Desktop Manager, Devolutions Server, and Devolutions Hub.
Confirmer que les anciennes licences ont été supprimées.
Add the new license via the
.licfile.Verify that the new license has been added.
Actualiser le cache en utilisant CTRL + F5.
This account does not have an assigned license or the license is expired. Ask your administrator to assign you a license
Confirm that a license has been assigned to the user.
The .lic file cannot be found.
Contacter notre équipe des ventes afin qu'elle puisse vous fournir le fichier
.lic.Confirmer que les anciennes licences ont été supprimées.
Add the new license via the
.licfile.Check that the license is properly assigned to the user(s).
Une clé a été fournie dans le cadre d'un ancien achat de paquet, mais elle n'est plus compatible et ne peut pas être ajoutée.
The key is no longer necessary.
The person who communicated with our sales team (main contact) is the one who received the .lic file via email. This file contains a JSON Web Token (JWT). You can import and register the license while offline using the .lic file.
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