Sometimes when an issue occurs while using Remote Desktop Manager macOS, the support personnel may ask you to turn on debugging and send the information back.
Any debug level other then zero will slow down the application and write a lot of information in the application logs. As soon as you have completed the diagnostics you should revert back the debug level to zero.
Use the debugging method whenever you need to diagnose the start-up or initial connection.
- Start by clicking on Help - Profiler. Move the window aside to clear the main window of Remote Desktop Manager macOS
- In the Debug only tab, click on the ellipsis button and activate the proper debug categories.
- In Remote Desktop Manager macOS, click on Flags to check what perform the action that is under investigation.
- Then, click on Send trace to support. In the following dialog, ensure you specify enough information to link the report to the appropriate ticket, if the process was started from the forum include your forum user name.