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Configure ConnectWise (ScreenConnect) 5

Index

It is possible to use ConnectWise (ScreenConnect) in Remote Desktop Manager, however a ConnectWise (ScreenConnect) extension needs to be installed prior to the utilization. After the extension installation, you can configure ConnectWise (ScreenConnect) 5 in Remote Desktop Manager

The Remote Desktop Manager extension needs to be installed on your ConnectWise (ScreenConnect) server.

Settings

  1. Connect on ConnectWise (ScreenConnect) server and click on Admin.
    KB4507
  2. Click on Extensions in the Administration section and select Browse Online Extensions.
    KB4508
  3. Install Remote Desktop Manager Extension.
    KB4509
  4. Now that the extension is installed, you can create your ScreenConnect session.
  5. Fill in all the information needed and enter the name of your server in the Host field.

The host format must be similar to this: https://something.screenconnect.com

  1. As for the Session name selection, it is for the remote session that you would like to use.
  2. In the Advanced tab, change the version for Extension (Version 5 or higher).
    KB4510
  3. You can also select Default in the drop down list instead of Extension (Version 5 or higher) If you select Default, you will need to configure the ScreenConnect version that you wish to use in File – Options – Types – ConnectWise Control.
    KB4511