The teams for Devolutions Hub Personal and Business are merging as part of Devolutions’ initiative to streamline our operations and development processes. Effective October 31, 2024, Devolutions Hub Personal adopted the same back-end as Devolutions Hub Business. This alignment standardizes our update processes. For further details on the benefits of these changes, please read our blog post: Streamlining Devolutions Hub Personal.
The migration process is initiated by signing in to your Devolutions Hub Personal via the web interface. Should you access your Hub through Remote Desktop Manager, you will receive a warning message. By accepting to migrate, you will then be redirected to the web interface, which offers the same steps as if you had accessed it directly via the web. Follow the on-screen prompts to guide you seamlessly through the data upgrade and transition.
Devolutions Hub Personal legacy will be completely phased out by August 5, 2024. Failure to migrate by the deadline will result in permanent data loss.
Troubleshooting migration issues
While Devolutions Hub Personal is designed to automatically transition from the legacy system to the new platform without requiring your input, there may be instances where the migration does not occur automatically. If you encounter this issue, please follow these steps to ensure a successful transition:
- Verify successful login and access: Ensure that you have successfully logged into your Devolutions Hub Personal and accessed the Hub via the web. This is the first indication that the initial steps towards migration are in place.
- Check for migration completion: Within Remote Desktop Manager, check your Devolutions Hub Personal data source: the legacy system can be identified by a small icon next to the Devolutions Hub Personal logo. If you see this icon, it indicates that the migration has not been completed automatically.
- Manual migration process: If the automatic migration has not occurred, you will need to manually migration your data via Remote Desktop Manager as explained in the next section.
Manual migration
- Update to the latest version of Remote Desktop Manager if applicable.
- In Remote Desktop Manager, navigate to File – Data sources – Add a new data source.
File – Data sources – Add a new data source - Choose the Devolutions Hub Personal data source type and click Add.
Devolutions Hub Personal data source type - Provide a name for your data source and the email associated with your account.
Hub information - Click Add, then Save.
- You might be prompted to authenticate via the web; if so, enter your credentials and click Continue.
Hub credentials
The migration is complete, and you can now access your Devolutions Hub Personal entries through the new data source.
If you still encounter issues or for any questions regarding this migration, please contact our support team.
Deleting your Devolutions Hub Personal
If instead of migrating you decide to permanently delete your Devolutions Hub Personal and all associated data:
- Go to the Devolutions Portal and log in.
- Under Devolutions Hub Personal, click the three dots next to your Hub and select Delete.
Delete your Hub - Carefully read the warning, acknowledge by checking the I understand box, and confirm by clicking Delete.
Confirmation
Your Devolutions Hub Personal has now been permanently deleted, along with all its contents.