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Devolutions Knowledge Base

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Ticketing system

Remote Desktop Manager

Keyboard Shortcuts Customization in RDM macOS

RDM macOS Configure 1Password

RDM macOS Configure Password Manager Pro

RDM macOS Custom Installer

RDM macOS Enable and Send RDP Logs

RDM macOS Enable RDP Remote Tools

RDM macOS Enable Smart Cards Authentication

RDM macOS Keyboard Type

RDM macOS Typing Macro to Perform Authentication

Mobile Device Management Configuration from RDM

RDM Android Configure the Autofill

RDM Android Delete the Application Registration

RDM Android Import Data Source Configuration

RDM Android Import Devolutions Online Drive

RDM Android Install and Register

RDM Android set Offline Mode

RDM iOS Create a new Data Source

RDM iOS Import Data Source Configuration

RDM iOS in Offline Mode

RDM iOS Send RDP logs to Support

Add a Template as a Custom Tool

Add a Web Link in Macros/Script/Tools Session

Allow Access to your PC from Outside your PC's Network

Allow Open Multiple Connections

Application Passwords Setup

Automating Remote Microsoft Management Console (MMC)

Batch Edit in Remote Desktop Manager

BeyondTrust Configuration

Certificate Security Provider in a Published app Environment

Clear Web Browser Cache

Command Line Arguments

Configure 1Password with Integrated Mode

Configure a credentials prompt on every connection to a Hub Personal data source

Configure a Custom Download Path for Devolutions Updater

Configure Devolutions Server PAM in Remote Desktop Manager

Configure Devolutions Workspace 2-Factor Authentication

Configure Google Authenticator 2-Factor Authentication

Configure LAPS with a Custom Credential entry

Configure Psono in Remote Desktop Manager

Configure SQL Server for Protected Users with Integrated Security

Configure the KeePass plugin with Remote Desktop Manager

Configure Yubikey 2-Factor Authentication

Convert a Website (Legacy) Entry to a Website Entry

Copy Buttons for Custom Fields

Copy Entries from User Vault to a Vault

Create a List of Credentials

Create a Microsoft L2TP VPN Entry

Create a Vault Template

Create Log Files with Variables

Create Pop-Up Messages for Entries

Create Saved Searches with Smart Folders

Creating Shortcuts

CyberArk Dashboard Configuration and Use

CyberArk PSM Integration Scenarios

Devolutions Online Drive Activate the Offline Mode

Disable Remote Desktop Manager Auto Update

Display RDP on Multiple Monitors

Download the KeePass Plugin

ECCN Number for Remote Desktop Manager

Edit Hosts File

Enable 2FA for Users

Enable Offline Mode in a Hub Personal Data Source

Enable Remote Desktop Manager to Receive New Update

Enable Temporary Access

Enterprise Deployment of RDM

Entry Types Events Settings

Event Auto Typing Macro

Execute a PowerShell Prior to Open a Connection

Export and Import Favorites

Export and Import User Specific Settings

Handling RDP Connections

How to Activate the Offline Mode for an Advanced Data Source

How to apply policies

How to Change SSH Color and Font

How to Configure a Secure Gateway

How to Configure a VPN with an Existing Session

How to Configure ConnectWise (ScreenConnect) 5

How to Configure VPN for Multiple Sessions

How to Enable SQL Azure with Azure Active Directory with MFA

How to Export and Import Configuration File

How to Export and Import Data Sources Configuration

How to Export and Import Entries

How to Export and Import Vaults

How to Import Credentials from Keepass

How to RDP to a Linux Machine with RDM

How to Register Licenses in Older Versions

How to Reinstall Remote Desktop Manager

How to Send your Database Schema to Support

How To Use Devolutions Gateway With an External Browser

How to use the Theme System

Implement Custom Login Mode

Import Credential Entries from a CSV File Using Template

Import CSV as Password List with Hostnames

Installing RDM Linux on an Unsupported Distro

Integrate Devolutions Hub Business in Remote Desktop Manager

Keep in Memory My Personal Credentials

Keep Tabs Opened

Keepass Plugin Installation on a RDS

Keeper Credential Entry Settings

Keyboard Shortcuts Customization in RDM Windows

Launch RemoteApp with RDM

Making Selections in Terminals or Consoles Through Remote Desktop Manager

Migrate from Devolutions Online Drive to Hub Personal

Migrate From Legacy Security to Permissions in Remote Desktop Manager

Migration From One Type of Database to Another

Migration From Security Groups to User Groups

Multiple Types of Connections to a Single Computer

Ad-hoc Launch with a Template

Folders and Dynamic Variables

Host with Templates

Open RD Gateway Only when Unable to Ping Host

OTP Autofill with DWL

OTP Usage with Entries

Passcode Prompt when Opening an Entry

Portable RDM Installation

Pwned Password Check

RDM Typing Macro to Perform Authentication

Register your Integration Module License

Remote Desktop Services

Remote Install with PSExec

Remove a Registered Fingerprint

Rename Azure AD Accounts Domain

Run as Another User

User Specific Settings RunAs

Running RDM Synchronizer from a Centralized Server

Running Remote Desktop Manager as Another User

Secret Server Entry Configuration

Send SSH Shell Logs and Verbose

Sending a Sanitized Copy of your Configuration File

Session Recording

Set a Language for the Tree View

Set Up User Vault Credentials in Remote Desktop Manager

Setup an SSH Tunnel

Broadcast Action in SSH

Setup the Usage of the Session Credentials to Launch a Tool

SQL Server Data Source with Integrated Security

SQL Server database migration best practices

SQL Server Maintenance Plans

SSH Configuration for RDM's FIPS 140-2 Compliance

Subscribe to the Announcements Forums

Switching Back to the Old Color Scheme in Remote Desktop Manager

Testing Variables

TheGreenBow VPN Configuration

Tunnel Local Webcam Through RDP Session

Turn off the Built-in Password Manager in your Browser

Upgrading from RDM Free to RDM Team

Use Differents Version of Same Application

Use Mosh in Remote Desktop Manager through WSL

Use multiple Edge website entries with different credentials in Remote Desktop Manager

Use the IT Asset Management feature in Remote Desktop Manager

User Specific Settings Encryption Migration

Verbose Logs Level in SSH Shell

View Multi-row for Open Session Tabs

VPN with Offline Mode

RDM macOS Caching

RDM macOS License Registration

RDM macOS Offline Mode

RDM macOS RDP Cannot Copy File/Image

RDM macOS Reset Layout

RDM macOS SSH Issues

1Password Latest Entries are Displayed

2FA set and Lost on Devolutions Account (DOD)

2FA set on Data Source Lost

2FA set on Devolutions Server Lost

2FA set on RDM Application Lost

Access Violation Exception Error in RDP Sessions

Active Directory Synchronizer Error

Active Directory Synchronizer Permissions

AdalException Error

Adding New Entry in User Vault on SQL Azure Doesn't Work

AggregateException - One or more errors occurred

Amazon S3 Explorer Issues

Application Requires Devolutions Server Version Greater or Equal

ARD Cannot Connect to Computer

ARD Unable to connect to Host

Azure SQL Connection Issues

Azure SQL Update with Selection Screen

BeyondTrust Issues

Black Screen with ARD

Blank Page Issues in Citrix Environment

Cannot Close Fullscreen RDP Sessions

Cannot Open Remote Desktop Manager

Cannot Uninstall/Update RDM

Carbon Black user32.dll Error

Chrome Cannot Launch in Embedded Mode

Cisco AnyConnect

Cisco AnyConnect Connection Issue

Cisco ASDM not launching after updating ASDM

Citrix Environment Windows Crash

Citrix Infrastructure with Black Border in RDM

Clipboard Diagnostic

Configure Microsoft VPN with Preshared Key

Connections are Missing

Data Source Initial Troubleshooting

Database Upgrades

Devolutions Account - Inactive Account

Disappearing Navigation Pane

Display Issue in the Dashboard

Documentation Tab is Empty

ERRCONNECT_TLS_FAILED (0x00000008)

Error code FAIL (-1) non specific error

Focus Issue with Windows 7 and 2012

Force Quit RDM Application

FIPS (Encryption)

FortiClient VPN

HDPI Scaling Issues

Hung RDM Dump File Creation

Install-Package - The following commands are already available on this system

Integrated Security Issue with SQL Server

Invalid Password Entered

InvalidOperationException-No Space Available to Display the Lines

IOException - The Process Cannot Access the File

Jump (Remote Desktop Manager Agent) Troubleshooting Guide

KeePass Troubleshooting

Keeper Enterprise Unexpected Error

Kernelbase.dll Crash Error

Key Agent is Unable to Start

Key not Present in the Dictionary

LastPass Two Factor Authentication

Lost RDM Configuration

Microsoft RDP Automatic Logon Issues

Microsoft RDP can't Store Password on Local Computer

Microsoft RDP Display Issues

Microsoft RDP Errors

Microsoft RDP Licensing Protocol Error

Microsoft RDP Logging Off Hangs RDM Windows

Microsoft RDP Logoff Issue

Microsoft RDP Memory and Performance Issues

Microsoft RDP Missing Mapped Drives

Microsoft RDP Printer Redirection

Microsoft RDP Protocol Error

Microsoft RDP RD Gateway Credentials Fail

Microsoft RDP RD Gateway Credentials Prompt

Microsoft RDP Reconnect Issues

Microsoft RDP Sessions Work Using mstsc.exe but not in RDM

Missing Navigation Pane

Missing Opened VPN from List

Missing Sessions from Navigation Pane

Net Corrupted System File

Net Runtime Optimization Service Issue

Network Devices

Non-Admin Users Cannot View Passwords

OpenVPN Enter Wrong Credentials

OpenVPN Losses Connection at Launch

Password Manager Pro

Performance Data Sources

Performance Diagnostic

Performance Startup

Proxy Authentication Required Error

Putty Embedded Mode

RDM macOS RDP Failed to Connect to the Host

RDM macOS Sound Issue

RDM macOS Unknown Error (0x0000001C)

RDP Issue After Updating to Remote Desktop Manager 2023

Record Ask for FFmpeg Installation Path

Red X in Navigation Pane or Credential List

Remote Desktop Manager Won't Start

RPC Troubleshooting

SAML Configuration and Troubleshooting for CyberArk Dashboard

Secret Server Script

Separate Credentials from Sessions

Session Focus Issue

Sonicwall Global VPN Client

SQL Azure One or More Errors Occurred

SQL Azure Troubleshooting

SQL Server Connectivity Troubleshooting

SQL Server Performance Troubleshooting

SqlException - Column, Parameter or Variable

SSH Application Keypad not Working

SSH Shell Entry Failed to Connect

SSH Shell Supported ECDSA Keys

Startup Performance

Status Bar in WebViews Stays in Focus

Switch Between SQL Azure Data Sources with MFA

Task Canceled Exception - A Task was Canceled

Third Party Clipboard Issue

Tree View Discriepancies

Troubleshooting

Type Clipboard Message Error

Unable to Connect to your Data Source

Unable to Connect with Devolutions Account

Unable to Delete from the Favorites Menu

Unable to Delete the License

Unable to Export Data Source

Unable to Export Entries

Unable to Uninstall

Unable to Uninstall Missing MSI File

Unable to Use the $PASSWORD$ Variable

Unable to Validate the License Online

Updates Remove RDM Icon from Taskbar

User Cannot Make a Template

User Connection Mismatch

User Interface Error

Version Schema Compatibility for Remote Desktop Manager and Devolutions Server

Web Browser Firefox

Web Browser Firefox Executable Path

Web Browser Google Chrome

Web Browser Internet Explorer

WMI Troubleshooting

Account Brokering not Available for Certain Tools

Add an RDP Entry

Allow Range Open

Blocking MS RDP to Only Use Remote Desktop Manager

Certificate Validation

Compare Editions

Configuring VMware's PowerCLI for use by RDM

Create a RDP Session

CyberArk integration - Acces Denied for Certain Technologies

CyberArk integration - License Requirements

CyberArk System Safe Filtering

Deprecated Data Sources

Deprecated Entries

Devolutions Organization is Deprecated

Download Microsoft Edge Chromium

Encrypting File System Message

Favorite Duo Push Method

Going password-less with Remote Desktop Manager and CyberArk

Import Credentials

Inheritance in Remote Desktop Manager

IT Glue Information

List of Internet Endpoints Accessed by Remote Desktop Manager

Locating Configuration File

Memory Tuning of RDP Sessions

Memory Usage - Windows

Microsoft RDP API Hooking

PAM Partner Integration

Permissions Move

RDP Protocol Clarification and Information

RDP Reconnect Mode

Remote Desktop Manager Security Dashboard

Restoring the RDP File Association with mstsc.exe

Security Providers Argon2 Parameters

Security Providers Best Practices

Send Application Logs

Send Error Report

Sending Windows Credentials Inside TeamViewer

Session Disconnect Randomizes the Focus on Tabs

SFTP vs. SCP entries

Software License Agreement

SQL Server Always On Availability Groups

Templates Default Path

Ticketing Service

Understand Remote Desktop Manager Licensing

Use Multiple Versions of a Third Party Application

Web Protocol Handler

Windows Credential Manager

Devolutions Server

Add a proxy in Devolutions Server

Authentication Migration Tool

Azure Portal Configuration Guide Microsoft Authentication

Change the listening port of the recording server after installation

Configure an SMTP Email

Configure an SMTP Email With Azure

Configure Client Data Source

Configure Devolutions Server to be Always Available

Configure Devolutions Server to use Integrated Security

Configure Recording Server

Configure RemoteFX for the RDP WebClient

Configure Windows Authentication

Create a Devolutions Server Data Source with an Application Key

Create a Devolutions Server staging instance

Create an AnyIdentity PAM Provider

Create an Azure AD PAM Provider

Create Windows Users Provider

Enable Devolutions Server Log4Net Log

Enable Emergency Login Code Authentication

Enable Recording Server Log

Enable Server Side Synchronizer

Encrypting the web.config File

How to Send Trace Report

How-to Rollback to a Previous Installation of Devolutions Server

Launch an RDP Session in a Web Client

LDAPS Enforcing Usage

Least Privileges for Active Directory Password

Manage Encryption Keys

Move DVLS Web Site at Default Web Site Root

Okta Configuration

Prevent RDM from Disconnecting when Switching Network

Preventing SQL Timeouts with DVLS

Recycle DVLS Application Pool Nightly

Remove Security Provider

Send Devolutions Server Database Schema to Support

Stop Caching Users and User Groups.

Update your Registration Serial after a Renewal

Use the NLA Option for an RDP Connection via Devolutions Gateway

View Devolutions Server Logs

WinRM and Trusted Hosts List

Blank Login Page on a Windows Server 2016

CryptographicException - Bad Data

Domain Group Membership Is Not Retrieved Properly

Failed Request Tracing with IIS

Configure Failed Request Tracing

Consult the Failed Request Tracing Log

Enable Failed Request Tracing in IIS

HTTP Error 500.19 - Internal Server Error

HTTP Error 500.30 - ASP.NET Core app Failed to Start

Install Devolutions Gateway side by side Method not found

RDP Web Client Not Showing

SecurityTokenInvalidIssuerException - IDX10205

Service Scheduler Not Showing in Dashboard

The Encryption File is Missing

The INSERT Statement Conflicted with the FOREIGN KEY

The Redirect URI Specified in the Request does not Match the Redirect URIs Configured for the Application

The Remote Server Returned an Error (400) Bad Request

The Specified 'client_id' is Invalid

The specified 'redirect_uri' is not valid for this client application.

Unable to Import Azure AD Users or Groups

Unable to Login to DVLS Account

Unable to Save Recording Info to DPS

Upgrade Process Issue

User Vault Disappears after Upgrade

Add X-Forwarded-For Column in IIS 8.5 and Newer Versions

Backup and Restore Devolutions Server

Command Line Interface

Console Command Line Interface

Deploy in an High Availability or Load Balanced Environment

Devolutions Server Security Dashboard

Devolutions Server Security Hardening

Generate Script for Database Permissions

Identify the Server Answering on a High Availability Topology

Important Operations with Devolutions Server

Installation Requirements

List of Internet Endpoints Accessed by Devolutions Server

Ports and Firewalls

Pre-Deployment Account Survey

Scheduler Service General Information

SQL Server Express Configuration

Syslog Documentation

Upgrade Process Bullet List

Devolutions Hub Business

Creating a Shared One-Time Password Entry

Export Data from Hub Business with PowerShell

Import CSV Files in Hub Business with Hub Importer

Import/Export Data with Hub Personal

Modify an Existing SSO Configuration for Azure AD Provisioning

Private Key Management

Restore a User Vault

Access Denied Errors

Invalid Hub Business Serial Key

No Team License Found in RDM with HUB

CSV Files Import Strategies and Format with Hub Importer

Devolutions Password Hub Changes Its Name to Devolutions Hub

Hosting Region for Hub Business

List of Internet Endpoints Accessed by Devolutions Hub

Devolutions Hub Personal

Integrate Devolutions Hub Personal in Remote Desktop Manager

Moving to Hub Personal

Devolutions PowerShell Modules

Devolutions.PowerShell Core Module

Essential information about Credential property GUIDs in Remote Desktop Manager

PowerCLI Advanced Troubleshooting

RDM macOS Enable Integrated Authentication with Kerberos

SSH Algorithm Support

Essential information about credential property GUIDs in Devolutions Server

PowerShell Connectivity Methods to Devolutions Server

Devolutions Web Login

Allow DWL in Incognito Mode

Deploy Devolutions Web Login in Chrome using GPO

DWL Troubleshooting Connection Logs

DWL via Native Messaging

How to Install a Pre-Release DWL Version

How to use the URLs Comparing Types

Issue Using DWL with Localhost with HTTPS

Web Login Extension Chrome Installation

Web Login Extension Edge Installation

Web Login Extension Firefox Installation

Web Login Extension Opera Installation

Website Authentication

Devolutions Workspace

Enable autofill for Devolutions Workspace on iOS

Generate Self-Signed Server and Client Certificates with OpenSSL

How to Clear a Browser Local Storage

Clear Firefox Local Storage

Clear Google Chrome Local Storage

Clear Microsoft Edge Local Storage

Clear Opera Local Storage

Clear Safari Local Storage

Install Root Certificates

Login Failed for UserX With SQL

Security Advisories

Vault Privacy for Administrators and Users

What is SHA-256

How to Clear a Browser Local Storage

Click on your browser type to follow the steps to clear your browser local storage:

Google Chrome
Firefox
Microsoft Edge
Safari
Opera