Authentication changes causing login issues with Workspace

These issues are due to the fact that the authentication has changed. It is possible that the Workspace apps will have problems loading the vaults, Account page or connecting at all. This topic covers how to troubleshoot this issue for the Workspace apps with Devolutions Hub Business, the Workspace apps with Devolutions Hub Personal, and the Workspace apps with Devolutions Server.

Devolutions Hub Business

This section covers Devolutions Hub Business troubleshooting for mobile and desktop. The connection to a Devolutions Hub Business may fail, to fix this follow the steps below.

Workspace mobile app for Devolutions Hub Business

  1. Long press the Devolutions Hub Business space.
    Devolutions Hub Business
    Devolutions Hub Business
  2. Press the Remove space button.
    Remove space
    Remove space
  3. Press Add Space.

Workspace desktop app for Devolutions Hub Business

  1. Click on the Menu button.
  2. Log Off from Devolutions Hub Business.
    Log Off
    Log Off
  3. Press Add Space.

Devolutions Hub Personal

This section covers Devolutions Hub Personal troubleshooting for mobile and desktop. The vault will appear empty, to fix this follow the steps below.

Workspace mobile app for Devolutions Hub Personal

  1. Press the three horizontal lines.
    Menu
    Menu
  2. Long press the Devolutions Hub Personal space.
    Devolutions Hub Personal
    Devolutions Hub Personal
  3. Press the Remove space button.
    Remove space
    Remove space
  4. Press Add Space.

Workspace desktop app for Devolutions Hub Personal

  1. Click on the Menu button.
  2. Log Off from Devolutions Hub Personal.
    Log Off
    Log Off
  3. Press Add Space.

Devolutions Server

This section covers Devolutions Server troubleshooting for mobile and desktop. The vault will appear empty, to fix this follow the steps below.

Workspace mobile app for Devolutions Server

  1. Press the three horizontal lines.
    Menu
    Menu
  2. Long press the Devolutions Server space.
    Devolutions Server
    Devolutions Server
  3. Press the Remove space button.
    Remove space
    Remove space
  4. Press Add Space.

Workspace desktop app for Devolutions Server

  1. Click on the Menu button.
  2. Log Off from Devolutions Server.
    Log Off
    Log Off
  3. Press Add Space.