DWL Troubleshooting Connection Logs

When an issue occurs with Devolutions Web Login , the support personnel may ask you to provide them logs in order to provide more information to our engineering department, please follow these steps:

  1. In your browser, right-click on the Devolutions Web Login extension icon.
  2. Click on Manage Extension
  3. Toggle on the Developer mode
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  4. In the same window, under Inspect views , click on the background/background.html link. This will open the browser DevTools window.
    KB4787.png
  5. In the DWL pop-up menu, click on the Refresh button.
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  6. In the DevTools window click on Network
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  7. In the Network tab, one of the items in the list should be in red, this is the event where Remote Desktop Manager failed to retrieve the credentials. Click on it.
  8. Take a screenshot of the full message displayed and send it to service@devolutions.net