Ticketing service

This feature is only available in Remote Desktop Manager with an advanced data source like Devolutions Server.

The Ticketing Service feature helps you distribute information to all users of the ticketing system that is used inside Remote Desktop Manager. The purpose of this integration is to be able to create tickets into your ticketing system directly from Remote Desktop Manager.

As of now, the Jira ticketing system is the only one supported.

You can find this feature in Administration – System Settings – Advanced – Ticketing Service in Remote Desktop Manager.

Administration – System Settings – Advanced – Ticketing Service
Administration – System Settings – Advanced – Ticketing Service

If you are using a Devolutions Server data source, you can also access it via the web interface in Administration – System Settings – Ticketing Service.

Administration – System Settings – Ticketing Service
Administration – System Settings – Ticketing Service

The table below gives you an explanation of each parameter to configure. You will need to create an API token to complete the configuration.

Parameter Description
Ticketing type The ticketing system you use integrated with Remote Desktop Manager. As of now, only Jira is supported.
Ticketing server URI The URL to reach your instance of Jira.
Username The username of the account used to create the API token.
API token The API token created beforehand. If not already done, follow the link above.
Default filter This field is required; you must have at least 1 favorite filter in Jira.
Ticketing enforcement Your preference between enforcing this ticketing service or not.