Troubleshooting Devolutions Gateway

This topic covers tips about troubleshooting Devolutions Gateway across multiple products.

It is possible to check if a particular gateway is alive and healthy.

1. Open a web browser.

2. In the address bar type https://<gateway.url>:<external port>/jet/health.

   Depending on the setup, it could also be `http`.

3. Press Enter.

   

If you are having trouble with a gateway, these solutions can make it easier to find more apparent errors.

1. In the Devolutions Server web UI, go to Administration – Devolutions Gateway.

2. Click More on the desired gateway.

   

3. Choose between Logs or Diagnostics.

1. Click on Logs.

   

2. Observe the logs.

   

1. Click on Diagnostics.

   

2. Observe the statuses.