> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/other-resources/devolutions-account-recovery.md).

# Devolutions Account recovery

Users who have lost access to their Devolutions Account can recover them quickly by following the recovery procedure described below:

1. Open a web browser and navigate to the [Devolutions Portal website](https://portal.devolutions.com/).
2. Enter your ***Username*** and click on the ***Forgot my password*** option to reset your password. This automatically sends a verification code to your email address.
3. Back on the Devolutions Portal login screen, enter the code provided to you and select a method to retrieve your private key. If you have not configured any, click on ***I have none of these***.

   <div data-gb-custom-block data-tag="hint" data-style="danger" class="hint hint-danger"><p>Make sure you have your <a href="https://docs.devolutions.net/cloud/knowledge-base/how-to-articles/use-the-recovery-kit-with-devolutions-cloud">recovery kit</a> on hand if you are the owner of the Devolutions Cloud workspace. The recovery kit is generated during the workspace's creation. Without it, you will lose access indefinitely.</p></div>
4. Choose a new ***Password*** for your Devolutions Account. Once the password has been changed, log in to Devolutions Portal and head over to the ***Sign-In & Security*** section.
5. Configure a new set of recovery keys. Two-step verification is highly recommended as a method of recovering private keys (***Two-step verification***, ***Account recovery***, and ***Recovery codes**).*
6. If this recovery was for a Devolutions Cloud user, they can safely be reinvited and their user vault will be restored.

### See also

* [Devolutions Academy – Recover your Devolutions Account](https://academy.devolutions.net/student/activity/2930847-recover-your-devolutions-account)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.devolutions.net/resources/other-resources/devolutions-account-recovery.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.