> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/cloud/knowledge-base/how-to-articles/use-the-recovery-key-with-devolutions-cloud.md). # Use the recovery key with Devolutions Cloud Use the Devolutions Cloud recovery key to regain account access after a lost or reset password, then generate a new key afterward. The recovery key contains a key that will be required in case the Devolutions Account password is lost or reset. {% hint style="danger" %} If the password is forgotten, the recovery key is the only means to recover access to Devolutions Cloud. {% endhint %} The key restores the link between your Devolutions Account and your [Devolutions Cloud](/cloud/getting-started/create-your-devolutions-cloud-workspace.md). A temporary recovery key is sent automatically in a welcome email when a Devolutions Cloud or Devolutions Cloud Free account is created. After 30 days, you will be prompted to regenerate and re-download your recovery key. This new recovery key will not expire. 1. Go to your [Devolutions Account](https://portal.devolutions.com/). 2. Enter your username and click ***Continue***. 3. Click ***Forgot password*** to receive an access code via email. 4. Enter the access code received by email and click ***Next.*** 5. The ***Retrieve recovery key*** window opens. Check ***I understand that*** ***without my recovery key***, ***I will no longer be able to access*** Devolutions Cloud and/or Devolutions Cloud Free using this key. Make sure to have the recovery key at hand before continuing. 6. Click ***Generate a new encryption key***. 7. Select ***I understand and accept the risks*** and click ***Next***. 8. Type the new password and click ***Update my password***. 9. Go to the Devolutions Cloud. 10. In ***Enter or paste your recovery key***, enter the recovery key from the PDF file, or paste the recovery key block copied with ***Copy to clipboard***. 11. Click ***Unlock*** to access the Devolutions Cloud. ### Generate recovery key ***Recovery keys*** can be reset and downloaded again from the Devolutions Cloud administration: 1. As the Devolutions Cloud owner, go to ***Administration*** – ***System settings***, then select ***Danger zone***. 2. Next to ***Generate recovery key***, click ***Generate***. 3. In the ***Generate recovery key*** window, check ***Also disable previous recovery keys*** to invalidate the keys you already have. Leave it cleared to keep the previous keys valid alongside the new one. 4. Click ***Generate***. The PDF file containing the new recovery key is downloaded. ### Validate your recovery key Devolutions does not retain encryption keys; therefore, it is imperative to maintain a secure and reliable method for regaining access in the event of an emergency. After six months, Devolutions Cloud prompts owners to validate their recovery key. This step confirms that the recovery key is valid and accessible. If needed, a new recovery key can be generated. The ***Recovery key validation*** prompt appears in both Devolutions Cloud and Remote Desktop Manager. An action taken in one applies to the other. The prompt offers the following options: * ***Validate your recovery key***: Displays the details of the key on record when a download has been recorded: the last download date, the platform and application version, and the file path. Enter the recovery key from the PDF file, or paste the copied recovery key block, in the ***Recovery key*** field, then click ***Validate key***. * If the key is valid, click ***Done*** to close the prompt. * If the key is not valid, click ***Generate new key*** to generate a new one, or click ***Back*** to return to the previous window. * ***Generate a new recovery key***: Generates a new recovery key, with the option to keep or disable the previous keys. * ***I already have a valid recovery key***: Confirms that your recovery key is stored safely and dismisses the reminder for six months. * ***Remind me later***: Closes the prompt. You are prompted again the next day. {% hint style="info" %} If your recovery key is still the temporary one, the prompt only offers ***Generate recovery key*** and cannot be postponed. After Devolutions Cloud is rekeyed, the prompt also only offers ***Generate recovery key***, since the previous keys are no longer valid. {% endhint %} #### See also * [Devolutions Academy – Creating your workspace](https://academy.devolutions.net/student/path/2543918/activity/4132361) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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