> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/cloud/knowledge-base/how-to-articles/use-the-recovery-key-with-devolutions-cloud.md).

# Use the recovery key with Devolutions Cloud

The recovery key contains a key that will be required in case the Devolutions Account password is lost or reset.

{% hint style="danger" %}
If the password is forgotten, the recovery key is the only means to recover access to Devolutions Cloud.
{% endhint %}

The key restores the link between your Devolutions Account and your [Devolutions Cloud](https://docs.devolutions.net/cloud/getting-started/create-your-devolutions-cloud-workspace/).

A temporary recovery key is sent automatically in a welcome email when a Devolutions Cloud or Devolutions Cloud Free account is created. After 30 days, you will be prompted to regenerate and re-download your recovery key. This new recovery key will not expire.

1. Go to your [Devolutions Account](https://portal.devolutions.com/).
2. Enter your username and click ***Continue***.
3. Click ***Forgot password*** to receive an access code via email.
4. Enter the access code received by email and click ***Next.***
5. The ***Retrieve recovery key*** window opens. Check ***I understand that*** ***without my recovery key***, ***I will no longer be able to access*** Devolutions Cloud and/or Devolutions Cloud Free using this key.

Make sure to have the recovery key at hand before continuing.

6. Click ***Generate a new encryption key***.
7. Select ***I understand and accept the risks*** and click ***Next***.
8. Type the new password and click ***Update my password***.
9. Go to the Devolutions Cloud.
10. The emergency reset code page opens.
11. Enter the ***emergency reset code version***.
12. Click on the lock to access the Devolutions Cloud.

<figure><img src="https://cdnweb.devolutions.net/docs/docs_en_kb_KB6200.png" alt=""><figcaption></figcaption></figure>

### Generate recovery key

***Recovery keys*** can be reset and downloaded again by going to ***Administration*** – ***Generate recovery key*** in the Devolutions Cloud.

#### Validate your recovery key

Devolutions does not retain encryption keys; therefore, it is imperative to maintain a secure and reliable method for regaining access in the event of an emergency. After six months, Devolutions Cloud prompts owners to validate their recovery key. This step confirms that the recovery key is valid and accessible. If needed, a new recovery key can be generated.

#### See also

* [Devolutions Academy – Creating your workspace](https://academy.devolutions.net/student/path/2543918/activity/4132361)


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