Devolutions Account recovery

Users who have lost access to their Devolutions Account can recover them quickly by following the recovery procedure described below:

1. Open a web browser and navigate to the Devolutions Portal website.

2. Enter your Username and click on the Forgot my password option to reset your password. This automatically sends a verification code to your email address.

3. Back on the Devolutions Portal login screen, enter the code provided to you and select a method to retrieve your private key. If you have not configured any, click on I have none of these.

   Make sure you have to your Emergency kit on hand if you are the owner of Devolutions Hub Business or Devolutions Hub Personal data sources. This kit is generated during the hub's creation. Without it, you will lose access indefinitely.

4. Choose a new Password for your Devolutions Account. Once the password has been changed, log in to Devolutions Portal and head over to the Sign-In & Security section.

5. Configure a new set of recovery keys. Two-step verification is highly recommended as a method of recovering private keys (Two-step verification, Account recovery, and Recovery codes).

6. If this recovery was for a Devolutions Hub user, he can safely be reinvited to the hub and his user vault restored.