> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/server/knowledge-base/troubleshooting-articles/domain-group-membership-is-not-retrieved-properly.md).

# Domain group membership is not retrieved properly

This is a solution for when the domain group membership is not retrieved correctly from Active Directory. Here are the steps the follow:

1. Access the Devolutions Server web interface and connect using an administrator account.
2. Head over to the ***Administration*** tab, and go to the ***Server settings*** – ***Authentication*** – ***Domain*** page.

![](https://cdnweb.devolutions.net/docs/DVLS4153_2024_3.png)

3. Click on the ***Diagnostics*** button of the desired domain.

![](https://cdnweb.devolutions.net/docs/DVLS4154_2024_3.png)

4. Set the ***Diagnostic type*** option to ***Get groups by user***.

![](https://cdnweb.devolutions.net/docs/docs_en_kb_KB0013.png)

5. Enter a username from the problematic group in the ***Parameter*** field.
6. Set the ***Strategy*** option to ***Directory entry token group***.

![](https://cdnweb.devolutions.net/docs/docs_en_kb_KB0014.png)

7. Click on ***Get Diagnostic***.

![](https://cdnweb.devolutions.net/docs/docs_en_kb_KB0015.png)

{% hint style="info" %}
If this fails, instead use ***Directory entry token group (Legacy)*** or ***Recursively*** in the ***Strategy*** dropdown.
{% endhint %}

8. Close this window by clicking on ***Close***.
9. Go to the domain and click on the ***Edit*** button.

![](https://cdnweb.devolutions.net/docs/DVLS6036_2024_1.png)

10. Click on ***Advanced Settings***.

![](https://cdnweb.devolutions.net/docs/DVLS4155_2024_3.png)

11. Under ***Strategy***, change the ***Get groups by user*** option to the one selected in step #7.

![](https://cdnweb.devolutions.net/docs/DVLS6034_2024_1.png)

12. Click on ***OK*** to save the changes.


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