> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/server/knowledge-base/how-to-articles/enable-the-devolutions-server-log-files.md).

# Enable the Devolutions Server log files

Enable Devolutions Server log files by granting Modify permissions on the App\_Data folder and restarting the server to generate DPS\_Main logs.

You may be asked by our customer support team to get the Devolutions Server log files. They are located in the Devolutions Server web app App\_Data folder.

The files that are needed from this location the ones starting with "DPS\_Main" (**DPS\_Main\_001.log**, **DPS\_Main\_002.log**, etc.). If they are not present, it is most likely because the ***Application Pool Identity*** cannot write in that folder. Resolve this issue by giving this identity the ***Modify*** permission on the App\_Data folder.

### Enable log files

1. In the Devolutions Server Console select the desired server from the list.
2. In the ***Server*** tab click on ***Explore***. This will open the installation folder.
3. Right-click on the ***App\_Data*** folder and select ***Properties***.
4. In the ***Security*** tab click on ***Edit...***.
5. Select ***IIS\_IUSRS***.
6. ***Allow*** the ***Modify*** permission and click ***OK***.
7. Click ***OK*** in the ***Properties*** window.
8. In the Devolutions Server Console click ***Stop server***.
9. Wait for a few seconds and then click ***Start server***. Restarting the server will create the **DPS\_Main.log** and **DPS\_Main\_001.log** files after a short delay. Actions need to be taken on the Devolutions Server for logs to be created (logging in, etc).

{% hint style="info" %}
When granting the ***Modify*** permission to the ***IIS\_IUSRS*** group, all users of application pools on that server are allowed to access this directory. If the installation uses a specific application pool identity for Devolutions Server, consider giving permissions exclusively to that identity. Alternatively, you could assign ***Modify*** permissions to the NETWORK SERVICE account, which is commonly used for IIS application pools, though this account might be shared with other services as well.
{% endhint %}


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