> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/server/es/knowledge-base/troubleshooting-articles/domain-group-membership-is-not-retrieved-properly.md).

# La pertenencia a grupos de dominio no se recupera correctamente

Esta es una solución para cuando la pertenencia a grupos de dominio no se recupera correctamente desde Active Directory. Estos son los pasos a seguir:

1. Acceda a la interfaz web de Devolutions Server y conéctese con una cuenta de administrador.
2. Diríjase a la pestaña ***Administration*** y vaya a la página ***Server settings*** – ***Authentication*** – ***Domain***.

![](https://cdnweb.devolutions.net/docs/DVLS4153_2024_3.png)

3. Haga clic en el botón ***Diagnostics*** del dominio deseado.

![](https://cdnweb.devolutions.net/docs/DVLS4154_2024_3.png)

4. Establezca la opción ***Diagnostic type*** en ***Get groups by user***.

![](https://cdnweb.devolutions.net/docs/docs_en_kb_KB0013.png)

5. Introduzca un nombre de usuario del grupo problemático en el campo ***Parameter***.
6. Establezca la opción ***Strategy*** en ***Directory entry token group***.

![](https://cdnweb.devolutions.net/docs/docs_en_kb_KB0014.png)

7. Haga clic en ***Get Diagnostic***.

![](https://cdnweb.devolutions.net/docs/docs_en_kb_KB0015.png)

{% hint style="info" %}
Si esto falla, utilice en su lugar ***Directory entry token group (Legacy)*** o ***Recursively*** en la lista desplegable ***Strategy***.
{% endhint %}

8. Cierre esta ventana haciendo clic en ***Close***.
9. Vaya al dominio y haga clic en el botón ***Edit***.

![](https://cdnweb.devolutions.net/docs/DVLS6036_2024_1.png)

10. Haga clic en ***Advanced Settings***.

![](https://cdnweb.devolutions.net/docs/DVLS4155_2024_3.png)

11. En ***Strategy***, cambie la opción ***Get groups by user*** a la seleccionada en el paso n.º 7.

![](https://cdnweb.devolutions.net/docs/DVLS6034_2024_1.png)

12. Haga clic en ***OK*** para guardar los cambios.


---

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