> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/server/da/knowledge-base/troubleshooting-articles/unable-to-log-into-a-devolutions-server-account.md).

# Kan ikke logge på en Devolutions Server-konto

Retter en logonfejl med ugyldigt brugernavn eller ugyldig adgangskode for en Devolutions Server-konto ved at konfigurere AD-legitimationsoplysninger eller geninstallere konsollen.

Kan ikke logge på en Devolutions Server-konto, og fejlmeddelelsen ***Invalid username/password*** eller ***COMException - The user name or password is incorrect*** vises.

### Løsning

Med adgang til en lokal bruger i Devolutions Server, som kan oprette forbindelse til webgrænsefladen:

1. Gå til ***Administration – Serverindstillinger – Godkendelse – Domæne***.
2. Sørg for, at administrationslegitimationsoplysningerne er konfigureret: ***VaultADReader*** i [Kontoundersøgelse før udrulning](/server/da/knowledge-base/knowledge-base-articles/pre-deployment-account-survey.md).
3. Når de er gemt, bør De kunne oprette forbindelse med AD-legitimationsoplysninger.

Uden adgang til en lokal bruger i Devolutions Server:

1. Download en ældre version af Devolutions Server Console.
2. Afinstallér først den nye Devolutions Server Console (fra kontrolpanelet), og installér.
3. De kan klikke på brugerknappen i den øverste linje for at oprette en konto (med administratorrettigheder) og derefter godkende med den bruger.


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