> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/powershell-universal-faq.md).
# PowerShell Universal FAQ
PowerShell Universal (PSU) has [officially joined Devolutions](https://blog.ironmansoftware.com/powershell-universal-joins-devolutions). This FAQ aims to answer the most common questions about the acquisition and clarify what it means for current PSU users.
### Licensing and subscriptions
**Q**: **Do my existing PowerShell Universal licenses remain valid?**\
**A**: *Yes. All licenses issued by Ironman Software remain valid and fully honored. Your current rights and obligations remain unchanged for the entire duration of your existing subscription term.*
**Q**: **Will licensing terms change before my renewal?**\
**A**: *No mid-term contractual changes will be imposed. Ironman Software’s licensing terms apply until the end of your current subscription period, even if that period extends beyond January 1, 2026. Pricing also remains unchanged for the duration of your active subscription. Any future pricing adjustments will apply only at renewal and will be communicated with prior notice.*
**Q**: **When will Devolutions’ terms apply?**\
**A**: *Devolutions’ licensing and subscription terms will apply only upon renewal of your PSU subscription on or after January 1, 2026.*
**Q**: **Will I need to sign or do anything to give effect to the transfer of my license agreement to Devolutions?**\
**A**: *No. The assignment of PowerShell Universal license agreements is carried out between Ironman Software and Devolutions, and no action is required on your part until your current subscription comes up for renewal on after January 1, 2026.*
**Q**: **What about perpetual (fallback) licenses?**\
**A**: *Perpetual or fallback licenses remain valid and supported according to the terms of your original Ironman Software agreement. However, this legacy perpetual licensing right does not apply to any new subscriptions purchased or renewed on or after January 1, 2026. Beginning on that date, all renewals and new purchases will follow Devolutions’ licensing model, which does not include perpetual licensing.*
**Q**: **Will the licensing model change for subscriptions purchased or renewed on or after January 1, 2026?**\
**A**: *For now, Devolutions does not expect to change the licensing model, and we will continue to offer single-user licenses and server licenses for PowerShell Universal after January 1, 2026. While there is no planned change to the current model, Devolutions may introduce additional licensing options in the future to better support customer needs.*
### Technical support
**Q**: **Who provides technical support?**\
**A**: *Ironman Software will continue to provide support for a certain period of time, until support responsibilities are fully transitioned to Devolutions during the course of 2026. Until you are notified otherwise, you can continue to use the current technical support* [*documentation*](https://docs.powershelluniversal.com/) *and* [*ticketing system*](https://support.ironmansoftware.com/portal/en/signin) *available through your PowerShell Universal portal, or you may send your support request directly by email to* [*support@ironmansoftware.com*](mailto:support@ironmansoftware.com)*.*
**Q**: **Will my open support tickets be transferred and treated?**\
**A**: *Yes. All active tickets and historical information will be migrated to ensure continuity. Your current support tickets will not be affected by the transition and will continue to be processed under the same support standards and processes you are accustomed to.*
### Sales and renewals
**Q**: **How will renewals be handled?**\
**A**: *Renewals occurring before December 31, 2025 will follow Ironman Software’s process and terms, whereas renewals on or after January 1, 2026 will be handled by Devolutions. That said, Devolutions will, for now, continue to use the current PowerShell Universal* [*website*](https://www.powershelluniversal.com/)*,* [*online store*](https://ironmansoftware.onfastspring.com/) *and* [*reseller network*](https://ironmansoftware.com/resellers) *to process sales, renewals, trials, demos, and related transactions.*
**Q**: **Is there a specific sales contact or email to use for sales inquiries?**\
**A**: *Yes. You can send your sales-related questions directly to* [*sales@ironmansoftware.com*](mailto:sales@ironmansoftware.com)*. This address remains valid for sales inquiries, quotes, renewals, trials, and related requests until further notice. This sales contact will transition to Devolutions at a later stage, and updated contact information will be communicated in advance.*
### Data privacy
**Q**: **Does Devolutions receive customer data or personal data as part of this acquisition?**\
**A**: *Devolutions does not receive customer data or personal data processed through PowerShell Universal itself, since the product is self-hosted within the customer’s environment and therefore remains fully under the customer’s control.*
*That said, as part of the acquisition, Devolutions does receive and manage customer account information (for example: contact information, licensing records, purchase history, and support account details) that is required to administer subscriptions, support services, and commercial relationships going forward.*
**Q**: **Will the privacy policy change?**\
**A**: *Ironman Software’s privacy policy remains in effect during 2025. Beginning in 2026, Devolutions’* [*Privacy Policy*](https://devolutions.net/legal/) *will apply.*
**Q**: **Will a Devolutions Data Processing Agreement (DPA) be available?**\
**A**: *Yes. A Devolutions Data Processing Agreement (DPA) will be available and will be incorporated by reference into your contractual documentation. That said, since PowerShell Universal is self-hosted and Devolutions does not process customer data or personal data through the product itself, a DPA is not required for the operation of PowerShell Universal.*
*A DPA may, however, be relevant for customers who engage with technical support services or other Devolutions cloud services where Devolutions may act as a data processor.*
**Q**: **How will data-subject rights and requests be handled?**\
**A**: *Until transition, Ironman Software remains responsible. Afterward, Devolutions will handle data-subject rights through its established procedures.*
**Q**: **Is there a specific email to use for privacy inquiries?**\
**A**: *Yes. You can send your privacy-related questions directly to* [*privacy@devolutions.net*](mailto:privacy@devolutions.net)*.*
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